Airport Mobility Assistant
1 week ago
This role is an exciting opportunity to work in a dynamic environment, providing exceptional customer service to passengers with restricted mobility. As a key member of our team, you will play a vital role in ensuring the safe and efficient transfer of passengers through the airport terminal.
Main Responsibilities:
- Meet and greet arriving/departing/transferring passengers with restricted mobility, providing a warm and welcoming experience.
- Communicate effectively with passengers and staff, ensuring seamless interactions and resolving any issues that may arise.
- Assist passengers with restricted mobility at drop off/pick up points, airline check-in, airport security, and pre-boarding aircraft, using a range of equipment to facilitate safe and efficient transfers.
- Comply with all health and safety regulations, maintaining a safe working environment for both passengers and colleagues.
- Use company equipment responsibly, ensuring all equipment is properly maintained and used in accordance with guidelines.
Requirements:
- Ability to communicate effectively with people and colleagues at all levels, providing excellent customer service and resolving any issues that may arise.
- Ability to lift passengers in accordance with manual handling guidelines, ensuring safe and efficient transfers.
What We Offer:
- A pension scheme to save for the future, with eligibility rules applying.
- Access to high street discounts, allowing you to enjoy exclusive savings.
- Access to low-interest loans, providing financial support when needed.
- Recognition scheme 'OCS Stars', offering monetary rewards for top performers.
- Training and Development opportunities, including apprenticeships, e-learning, English as a Second Language, and our award-nominated 'Impact' Programme.
- Long Service Awards, recognizing your dedication and commitment to the company.
- Cycle to work scheme, offering discounted bicycles and promoting a healthy lifestyle.
- Access to our Employee Assistance Programme, providing 24/7 wellbeing support.
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