Airport Mobility Assistant

1 week ago


Edinburgh, Edinburgh, United Kingdom OCS Group Full time

This role is an exciting opportunity to work in a dynamic environment, providing exceptional customer service to passengers with restricted mobility. As a key member of our team, you will play a vital role in ensuring the safe and efficient transfer of passengers through the airport terminal.

Main Responsibilities:

  • Meet and greet arriving/departing/transferring passengers with restricted mobility, providing a warm and welcoming experience.
  • Communicate effectively with passengers and staff, ensuring seamless interactions and resolving any issues that may arise.
  • Assist passengers with restricted mobility at drop off/pick up points, airline check-in, airport security, and pre-boarding aircraft, using a range of equipment to facilitate safe and efficient transfers.
  • Comply with all health and safety regulations, maintaining a safe working environment for both passengers and colleagues.
  • Use company equipment responsibly, ensuring all equipment is properly maintained and used in accordance with guidelines.

Requirements:

  • Ability to communicate effectively with people and colleagues at all levels, providing excellent customer service and resolving any issues that may arise.
  • Ability to lift passengers in accordance with manual handling guidelines, ensuring safe and efficient transfers.

What We Offer:

  • A pension scheme to save for the future, with eligibility rules applying.
  • Access to high street discounts, allowing you to enjoy exclusive savings.
  • Access to low-interest loans, providing financial support when needed.
  • Recognition scheme 'OCS Stars', offering monetary rewards for top performers.
  • Training and Development opportunities, including apprenticeships, e-learning, English as a Second Language, and our award-nominated 'Impact' Programme.
  • Long Service Awards, recognizing your dedication and commitment to the company.
  • Cycle to work scheme, offering discounted bicycles and promoting a healthy lifestyle.
  • Access to our Employee Assistance Programme, providing 24/7 wellbeing support.


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