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Customer Service Representative
2 months ago
About M&G plc.
M&G plc is a leading international savings and investments business with a rich history spanning over 170 years. Our purpose is to empower individuals and organizations to achieve their financial goals through a range of innovative financial products and services.
Our Values
We are guided by a set of core values that shape our culture and inform our decision-making. These values include:
- Telling it like it is - We are transparent and honest in our communication, always striving to provide clear and concise information.
- Owning it now - We take ownership of our actions and decisions, ensuring that we are accountable and responsible for our outcomes.
- Moving it forward together - We collaborate and work together as a team to drive progress and achieve our goals.
- Care and integrity - We prioritize the well-being and dignity of our customers, colleagues, and stakeholders, upholding the highest standards of ethics and integrity.
The Role
We are seeking a highly skilled and motivated Customer Service Executive to join our Contact Centre team. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients and partners.
Key Responsibilities
- Customer Service - Provide timely and effective support to customers and partners, addressing their queries and concerns in a professional and courteous manner.
- Product Knowledge - Develop and maintain in-depth knowledge of our financial products and services, ensuring that you can provide accurate and up-to-date information to customers and partners.
- Communication - Utilize excellent communication skills to engage with customers and partners, building strong relationships and resolving issues in a timely and efficient manner.
- Problem-Solving - Identify and resolve customer issues in a proactive and efficient manner, escalating complex problems to senior colleagues as needed.
- Continuous Improvement - Collaborate with colleagues to identify opportunities for process improvement and implement changes that enhance the customer experience.
Requirements
- Customer Service Experience - Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
- Financial Services Knowledge - Familiarity with financial products and services, with a strong understanding of the industry and its trends.
- Communication Skills - Excellent verbal and written communication skills, with the ability to engage with customers and partners in a professional and courteous manner.
- Problem-Solving Skills - Strong problem-solving skills, with the ability to identify and resolve customer issues in a proactive and efficient manner.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
