Customer Care Representative
3 weeks ago
Service Excellence Advisor
McQueen's Dairies, a well-established and growing family-run dairy company in the UK, is seeking a Service Excellence Advisor to enhance their team. As the primary contact for clients, you will provide outstanding service through incoming calls, manage online inquiries, and introduce new offerings to current clients. If you possess prior telephone experience and exceptional customer service abilities, we encourage you to consider this opportunity.
Compensation: £22,817 (£28,000 OTE)
Working Hours: Monday-Friday
Location: Glasgow
About Our Company
Since 1995, McQueen's Dairies has been dedicated to delivering value and service to our clients. We promote a healthy work-life balance with no late shifts beyond 5pm. You will benefit from a competitive salary, weekly bonuses, and perks such as a pension plan and employee discounts.
Advantages of Joining Us as a Service Excellence Advisor
- Pension Plan
- Employee Discounts
- Weekly Compensation
- Bonus Opportunities
- Incentives & Recognition
- Complimentary Onsite Parking
- Career Advancement
The Role – Service Excellence Advisor
- Provide exceptional customer service through incoming calls
- Manage online inquiries and promote new offerings
- Demonstrate product knowledge and the ability to upsell
- Develop solutions to challenges and enhance the company’s brand image
- Adhere to company protocols and support organizational goals
Required Qualifications
- Outstanding customer service skills
- Previous telephone experience is preferred
- Call center experience is desirable
- Able to work collaboratively or independently
- Enthusiastic team contributor
- Proficient in MS Office
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