Front Desk Associate
6 days ago
**Job Summary**
We are seeking a highly skilled and customer-focused Reception Team Member to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide efficient and personalized service to guests, including check-in, check-out, and room assignments.
- Manage guest accounts accurately and provide helpful information to ensure a smooth stay.
- Handle incoming calls and messages in a professional and polite manner, prioritizing guest needs and resolving issues promptly.
- Maintain strict security procedures to protect guest confidentiality and safety.
What We Offer:
As a Reception Team Member at Accor, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with guests from diverse backgrounds. You will be part of a team that values customer satisfaction, teamwork, and continuous improvement.
Requirements:
To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a team environment, and have a strong attention to detail. You will also need to be flexible and able to adapt to changing situations.
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