Front of House Operations Manager

3 days ago

Hounslow, Greater London, United Kingdom Arora Group Full time
About the Role

We are seeking an experienced and skilled Assistant Front of House Manager to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London.

Key Responsibilities
  • Oversee the day-to-day operations of the front desk, concierge, and other guest service areas.
  • Address and resolve guest complaints and concerns promptly and effectively.
  • Ensure VIP guests receive special attention and personalized services.
  • Supervise, motivate, and lead front-of-house staff, including receptionists, concierge, and porters.
  • Provide ongoing training and development for staff to ensure high service standards.
  • Create and manage staff schedules, ensuring adequate coverage during peak times.
  • Assist the Front of House Manager in overseeing all front desk activities, including check-in/check-out procedures, reservations, and guest inquiries.
Requirements
  • Previous experience as an Assistant Front of House Manager or Reception Manager in a hotel is essential.
  • A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera/MARSHA or OnQ).
  • Excellent communication skills with a high standard of written and spoken English.
What We Offer
  • A competitive salary + Service Charge.
  • 28 days paid holiday with an extra 5 days, following 5 years' service.
  • Discounted hotel room rates across our hotels, for you and friends and family.
  • Fantastic Training and Development opportunities.
  • Uniform and Complimentary Dry Cleaning.
  • Free Meals on shift.
  • Pension cover.
  • Unrivalled Career Progression prospects.

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