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Front Desk Associate

2 months ago

Hounslow, Greater London, United Kingdom Accor Full time
Job Description

We are seeking a highly skilled and experienced Reception Team Member to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Provide warm and welcoming greetings to our guests
  • Manage all incoming reservations and ensure accurate information is input into our systems
  • Upsell our hotel's amenities and services to maximize revenue opportunities
  • Collaborate with other departments to ensure seamless operations and exceptional guest experiences
  • Maintain a high level of knowledge about our hotel's services and amenities
Requirements:
  • Previous experience in a hotel environment, preferably with Accor
  • Strong knowledge of Opera Cloud and ResaWeb systems
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and handle complex situations
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment