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Technical Services Administrator

3 months ago

Dartford, Kent, United Kingdom Survitec Full time

Position: Service Administrator

Location: Fraserburgh, Dartford, Findon or Birkenhead

Engagement Type: Full time, Permanent

Company Overview: Survitec stands as a premier global provider of survival technology, dedicated to safeguarding lives across diverse environments.

Your Role: As a Service Administrator within our Marine division, you will play a crucial role in managing customer orders, organizing technician schedules, and ensuring efficient billing processes.

Key Responsibilities:

  • Manage customer orders, including bespoke requests
  • Serve as a primary contact for customer inquiries and issues
  • Generate quotes and issue necessary certificates
  • Schedule and coordinate technician appointments
  • Work closely with inventory colleagues to oversee stock levels
  • Maintain service and invoicing systems for accuracy

Required Experience and Skills:

Essential Qualifications:

  • Prior experience in an administrative role, ideally within the service sector
  • Strong proficiency in Microsoft Office applications
  • Standard GCSE level education or equivalent

Employee Benefits:

  • 33 days of annual leave
  • Birthday leave
  • Company Anniversary Holiday Benefit
  • Gift card rewards after five years of service
  • Cycle to Work Scheme
  • Enhanced maternity and paternity leave
  • Life Assurance coverage
  • Pension Scheme
  • Opportunities for Training & Professional Development
  • Employee Assistance Programme
  • Workplace Reward & Recognition initiatives