Helpdesk Administrator

4 weeks ago


Dartford, Kent, United Kingdom CBW Staffing Solutions Full time
Helpdesk Administrator Job Description

We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage and respond to customer inquiries and requests in a timely and professional manner.
  • Provide technical support and troubleshooting assistance to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Maintain accurate and up-to-date records of customer interactions and issues.
  • Develop and implement process improvements to enhance customer experience and efficiency.
Requirements:
  • Proven experience in a helpdesk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of customer relationship management (CRM) software and other technical tools.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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