Helpdesk Administrator

3 weeks ago


Dartford, Kent, United Kingdom CBW Staffing Solutions Full time
Job Title: Helpdesk Administrator

CBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join their team. The successful candidate will have a proven track record of working within Facilities Management and be able to provide a first-class service.

Key Responsibilities:
  • Receive and return phone calls in support of facilities function
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs
  • Open and close jobs
  • Review jobs received during the working day and allocate accordingly to Engineers
  • Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attend to queries as they arise
  • General administration support
  • Chasing and liaison daily
  • Raise corrective maintenance tasks following on from PPM completed tasks
  • Organise day-to-day work to ensure all key tasks are fulfilled
Requirements:
  • Help Desk Experience
  • Experience in FM
  • General Administration
  • CAFM knowledge

Please note that the successful candidate will have a proven track record of working within facilities management and be able to provide a first-class service.



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