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Collections Specialist

2 months ago

Reading, Reading, United Kingdom Investec Full time
Job Title: Collections Specialist

Investec is a leading specialist bank serving clients in the UK and South Africa. We're looking for a skilled Collections Specialist to join our team.

Job Summary:

We're seeking a highly motivated and organized individual to join our collections team. As a Collections Specialist, you will be responsible for making and taking calls to customers to establish reasons for non-payment, offering payment solutions, and negotiating repayment terms in accordance with FCA principles.

Key Responsibilities:
  • Make and take calls to customers to establish reasons for non-payment
  • Offer payment solutions to customers to restore non-paying customers to good book
  • Negotiate agreeable repayment terms in accordance with FCA principles
  • Identify vulnerable individuals and escalate cases with our special support team
  • Identify cases that require escalation to our Insolvencies team
Requirements:
  • Confident communicator with strong verbal communication skills
  • Confident and resilient due to high volumes
  • Capable of thinking laterally and proactively
  • Persuasive, persistent, and self-motivated
  • Hard working and highly collaborative to help the team achieve targets
  • Professional with excellent customer care skills
  • Adaptable to different clients
  • Able to learn quickly and work to deadlines
  • Strong numerical skills
  • Understanding of lease and asset finance
  • Knowledge of Consumer Credit Act and other regulatory requirements
  • AML/KYC requirements
  • Analytical skills
  • Ability to negotiate the best outcome and make decisions
  • Ability to identify, build, and maintain strong relationships and communicate with key interfaces
What We Offer:

As a Collections Specialist at Investec, you will enjoy a range of benefits, including a competitive salary, non-contributory pension, discretionary bonus, life and income protection, season ticket loan, and electric vehicle scheme. You will also be part of a collaborative and agile culture, with a flexible working week and opportunities for professional development.

At Investec, we value diversity and inclusion, and we're committed to creating an environment where everyone feels welcome and valued. We believe that our differences are what make us stronger, and we're proud to be an equal opportunities employer.