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Hotel Reception Supervisor

2 months ago

London, Greater London, United Kingdom Rethink Full time
Job Title: Evening Hotel Receptionist

Job Summary:

We are seeking a highly skilled and experienced Evening Hotel Receptionist to join our team at Rethink. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing the reception area, and ensuring a smooth and efficient guest experience.

Key Responsibilities:

  • Lead the reception team on shift to enhance guest's stay experience by welcoming, checking in, checking out, handling special requests, and allocating rooms.
  • Ensure financial processors and audits are completed to prevent financial risk and recover outstanding payments.
  • Direct team members in a manner that motivates and engages them with their role, driving them to achieve objectives, targets, and development goals through continuous on-the-job training.
  • Work as a duty manager in an allocated shift when required and support the night team as necessary.
  • Assist with H&S protocols in the hotel.

Measures of Performance:

  • Customer Feedback
  • Audits
  • Staff Performance

Requirements:

Essentials:

  • Excellent communication skills with the ability to deal effectively with customers and staff.
  • Excellent customer care skills, both face-to-face and telephone.
  • Able to work shifts as required (flexibility).
  • Excellent presentation skills.
  • Ability to train staff effectively.

Good Organisation and administration

Able to work as a team player

Able to work night shifts when required

Experience:

Essentials:

  • Opera (PMS/ORS system) working knowledge.
  • 2 years' experience within the reception department.

Desirable:

  • Previous experience as Reception Supervisor in a 4-star Hotel.
  • Experience in responding to guest reviews.

What We Offer:

We are proud to offer a competitive salary and benefits package, as well as opportunities for career growth and development.

How to Apply:

If you are a motivated and experienced Evening Hotel Receptionist looking for a new challenge, please apply to be considered for this role.