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Reception Supervisor

4 weeks ago

London, Greater London, United Kingdom Melia White House Full time

About the Role

Meliá White House Hotel is seeking a skilled Reception Supervisor to join our team. As a key member of our hotel operations, you will be responsible for supervising the daily shift on Reception, ensuring all staff carry out duties to the required standards and providing exceptional customer service to our guests.

Key Responsibilities

  • Supervise and organize all staff on the duty shift, ensuring maximum desk coverage and efficient meal breaks.
  • Ensure all special requests for regular guests, VIPs, and groups are actioned with guidance from the Reception Management team.
  • Assist the Reception Management team in implementing new procedures and coordinating training.
  • Monitor the hotel's credit procedure and ensure adherence to guidelines.
  • Maintain close contact with Housekeeping and Concierge to follow through on special requests.
  • Be a role model for the Reception team, demonstrating excellent customer service skills, teamwork, and health and safety compliance.

Requirements

  • Minimum 1 year of experience as a supervisor in a related industry.
  • Fluency in English.
  • Spanish knowledge preferable.
  • Knowledge of the Opera system.

What We Offer

  • Competitive salary.
  • 28 days' holiday including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
  • Discounted dental and health cover with HSF.
  • Travel and food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends and families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
  • Personal development programs designed to support your career right from the start, with unlimited access to online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
  • High street discounts: with Perks at Work.
  • Pay Day Parties.