Café and Reception Supervisor

4 weeks ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

The Clermont Victoria is a luxury 4-star hotel located in the heart of London, offering a unique blend of comfort and style. As a key member of our team, you will play a vital role in delivering exceptional guest experiences and ensuring that every stay is truly unforgettable.

The Role

As a Café and Reception Supervisor, you will be responsible for providing warm and welcoming service to our guests, from the moment they arrive to the moment they depart. You will work closely with our Reception team to ensure seamless check-in and check-out processes, and will have the opportunity to develop strong relationships with our guests to better anticipate their needs and deliver personalized experiences.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner
  • Work collaboratively with the Reception team to ensure efficient and effective check-in and check-out processes
  • Develop strong relationships with guests to better understand their needs and preferences
  • Proactively identify and resolve any guest complaints or issues
  • Contribute to the development and implementation of initiatives to improve guest satisfaction and loyalty
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal


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