Property Support Team Lead
3 weeks ago
Role Overview: The Property Support Team Lead is responsible for delivering administrative assistance to the Property Department and field teams, leveraging expertise to ensure exceptional customer service across all responsibilities.
Key Responsibilities:
- Provide specialized assistance on repair and maintenance systems relevant to the business, managing contractor estimates and ensuring proactive completion of tasks.
- Adopt a proactive mindset to identify opportunities for improved workflows and share best practices within the broader Property Support Team.
- Act as a vital communication link between field staff, contractors, suppliers, and administrative personnel, requiring excellent communication skills and strong organizational abilities.
- Flexibility in work schedule is essential to meet the demands of the role.
Administrative Duties:
- Deliver comprehensive administrative support to the Property Department.
- Manage daily operations of internal property systems (e.g., Property Universe / CRM or Pro-Nett).
- Oversee Planned Maintenance Visits (PMVs) to mitigate any potential risks to the business.
- Handle administration related to closed properties, furniture and fittings valuations, and utility services management.
Performance Management: Supervise the daily performance of service providers and contractors to ensure business continuity and adherence to agreed service levels.
Additional Support: Assist with capital investment initiatives.
Essential Skills: Candidates should possess commercial awareness, effective time management, organizational skills, and a service-oriented mindset, demonstrating ownership with a strong focus on call management and query resolution.
Work Environment: The Property Support Team operates in a welcoming office environment, featuring amenities such as secure parking with EV charging, cycle storage, and a subsidized canteen.
Benefits:
- 25 days of annual leave
- Annual Leave Purchase Scheme
- Pension plan
- Optional dental insurance program
- Annual bonus scheme
- Discount card for Stonegate Group's managed estate
- Online benefits portal with discounts at various retailers
Company Overview: Stonegate Group is the largest operator of pubs, bars, and late-night venues in the UK, with a diverse portfolio of well-known brands.
If you require any adjustments during the recruitment process due to a disability, please inform us in advance to ensure appropriate support is provided.
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