Homeless Client Feedback Project Coordinator
7 days ago
Job Summary
We are seeking a skilled and compassionate individual to join our team as a Homeless Client Feedback Project Worker at Powys County Council. As a key member of our team, you will play a vital role in gathering feedback from homeless clients and identifying areas for improvement in our services.
About the Role
The successful candidate will be responsible for:
- Comprehensively gathering the views of homeless clients regarding the quality of our homeless services
- Actively engaging with homeless clients through a differentiated approach of home visits and telephone calls to maximise the breadth of service user feedback
- Preparing performance reports, presentations, and briefings for colleagues, elected members, service users, and other stakeholders
- Promptly raising concerns with the relevant Interim Accommodation Officer regarding homeless clients who may need specialist support and assistance
- Contributing positively to the Council fulfilling its statutory duties with regard to homelessness, in full accordance with all relevant and current legislation and guidance
Key Skills and Qualities
The ideal candidate will possess:
- Excellent customer care attitude
- Competent user of IT systems and packages
- Excellent administrative and numeracy skills
- Good written and oral skills
- Problem-solving skills
What We Offer
We offer a supportive and inclusive work environment, opportunities for professional development, and a competitive salary and benefits package.
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