Senior Service Delivery Manager

1 month ago

Hatfield, Hertfordshire, United Kingdom Computacenter Full time

About the Role

At Computacenter, we're seeking a skilled Senior Service Delivery Manager to drive the seamless delivery of our service streams to internal and external customers. As a key member of our team, you'll be responsible for analyzing, improving, and developing processes and procedures to ensure highly reliable and efficient operations and quality of service.

Key Responsibilities

  • Maintain high performance levels for service-related processes and implement improvement activities as needed.
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
  • Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Take accountability for service delivery performance, meet customer expectations, and drive future demand.
  • Collaborate across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Provide and present accurate and regular reports on performance of the service delivery.

Requirements

  • Bachelor's degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite.
  • Legal authorization to work in the United States.

Bonus Points

  • Experience with Smartsheets.
  • Experience with ServiceNow.

What You Can Expect

At Computacenter, we offer a rewarding career with competitive compensation plans, long-term career opportunities, and an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

  • Senior Service Delivery Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAt Computacenter, we're seeking a skilled Senior Service Delivery Manager to drive the seamless delivery of our service streams to both internal business partners and external customers. As a key member of our team, you'll be responsible for analyzing, improving, and developing processes and procedures to ensure highly reliable and efficient...

  • Senior Service Delivery Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAt Computacenter, we're seeking a skilled Senior Service Delivery Manager to drive the seamless delivery of our service streams to both internal business partners and external customers. As a key member of our team, you'll be responsible for analyzing, improving, and developing processes and procedures to ensure highly reliable and efficient...

  • Senior Service Delivery Manager

    6 days ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAt Computacenter, we are seeking a skilled Service Delivery Manager to ensure the seamless delivery of various service streams to both internal business partners and external customers. This role requires a strong analytical mindset, with the ability to analyze, improve, and develop processes and procedures to enable highly reliable and...

  • Senior Service Delivery Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAs a Service Delivery Manager at Computacenter, you will play a crucial role in ensuring the seamless delivery of various service streams to both internal business partners and external customers. Your primary responsibility will be to analyze, improve, and develop processes and procedures to enable highly reliable and efficient operations and...

  • Senior Programme Delivery Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom ENGINEERINGUK Full time

    Job Title: Senior Programme Delivery ManagerWe are seeking an experienced Senior Programme Delivery Manager to join our team at EngineeringUK. As a key member of our Smart Metering programme team, you will be responsible for overseeing all operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.About the...

  • Senior Programme Delivery Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom ENGINEERINGUK Full time

    Job Title: Senior Programme Delivery ManagerWe are seeking an experienced Senior Programme Delivery Manager to join our team at EngineeringUK. As a key member of our Smart Metering programme team, you will be responsible for overseeing all operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.About the...

  • Senior Delivery Manager

    1 week ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAt Computacenter, we are seeking a skilled Service Delivery Manager to ensure the seamless delivery of various service streams to both internal business partners and external customers. This role requires a strong analytical mindset, excellent communication skills, and the ability to drive process improvements.Key ResponsibilitiesMaintain high...

  • IT Service Delivery Specialist

    2 days ago

    Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    In this role at Computacenter AG & Co. oHG, you will be the key point of contact for clients, ensuring that our services are delivered on-time and within budget. Your task will be to coordinate with colleagues across the organization to guarantee client satisfaction and loyalty.The role involves direct communication with clients, resolving any issues that...

  • Senior Service Architect for Lifecycle Services

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleSenior Service Architect, Lifecycle Services is a subject matter expert in lifecycle and supporting services enabling technologies and tooling. This role requires a holistic approach to apply experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks, and dependencies to create lifecycle...

  • Senior Service Architect, Lifecycle Services

    7 days ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the roleSenior Service Architect, Lifecycle Services is a subject matter expert in lifecycle and supporting services enabling technologies and tooling. This role is responsible for creating lifecycle services solutions by applying experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks, and...

  • Senior Service Architect for Lifecycle Services

    2 months ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAs a Senior Service Architect for Lifecycle Services at Computacenter, you will be a subject matter expert in all areas of lifecycle and supporting services enabling technologies and tooling. You will apply your experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks, and dependencies...

  • Senior Service Architect for Lifecycle Services

    2 months ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAs a Senior Service Architect for Lifecycle Services at Computacenter, you will be a subject matter expert in all areas of lifecycle and supporting services enabling technologies and tooling. You will apply your experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks, and dependencies...

  • Senior Service Architect for Lifecycle Services

    6 days ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAs a Senior Service Architect for Lifecycle Services at Computacenter, you will be a subject matter expert in all areas of lifecycle and supporting services enabling technologies and tooling. You will apply your experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks, and dependencies...

  • Senior Service Architect for Lifecycle Services

    1 week ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    About the RoleAs a Senior Service Architect for Lifecycle Services at Computacenter, you will be a subject matter expert in all areas of lifecycle and supporting services enabling technologies and tooling. You will apply your experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks, and dependencies...

  • Programme Delivery Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Programme Delivery ManagerWe are seeking an experienced Programme Delivery Manager to join our Smart Metering Programme team at Affinity Water. As a key member of our team, you will be responsible for overseeing the operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.Key...

  • Programme Delivery Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Programme Delivery ManagerWe are seeking an experienced Programme Delivery Manager to join our Smart Metering Programme team at Affinity Water. As a key member of our team, you will be responsible for overseeing the operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.Key...

  • Programme Delivery Manager

    1 month ago

    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Programme Delivery ManagerWe are seeking an experienced Programme Delivery Manager to join our Smart Metering Programme team at Affinity Water. As a key member of our team, you will be responsible for overseeing the operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.Key...

  • Programme Delivery Manager

    1 month ago

    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Programme Delivery ManagerWe are seeking an experienced Programme Delivery Manager to join our Smart Metering Programme team at Affinity Water. As a key member of our team, you will be responsible for overseeing the operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.Key...

  • Programme Delivery Manager

    2 months ago

    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    About the RoleWe are seeking an experienced Programme Delivery Manager to join our Smart Metering Programme team at Affinity Water. As a key member of our team, you will be responsible for overseeing all operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.Key ResponsibilitiesOversee the operational...

  • Programme Delivery Manager

    2 months ago

    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    About the RoleWe are seeking an experienced Programme Delivery Manager to join our Smart Metering Programme team at Affinity Water. As a key member of our team, you will be responsible for overseeing all operational delivery aspects of the programme, ensuring effective execution and achievement of objectives.Key ResponsibilitiesOversee the operational...