Senior Service Delivery Manager

2 weeks ago

Hatfield, Hertfordshire, United Kingdom Computacenter Full time

About the Role

As a Service Delivery Manager at Computacenter, you will play a crucial role in ensuring the seamless delivery of various service streams to both internal business partners and external customers. Your primary responsibility will be to analyze, improve, and develop processes and procedures to enable highly reliable and efficient operations and quality of service.

Key Responsibilities

  • Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
  • Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Take accountability for service delivery performance, meet customer expectations, and drive future demand.
  • Collaborate across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Provide and present accurate and regular reports on performance of the service delivery.

Requirements

  • Bachelor's degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite.
  • Legal authorization to work in the United States.

Bonus Points

  • Experience with Smartsheets.
  • Experience with ServiceNow.

What You Can Expect

At Computacenter, we offer a rewarding career with competitive compensation plans, long-term career opportunities, and an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

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