Customer Support Specialist

2 days ago


Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Support Team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

  • Provide top-notch customer service to clients via phone, email, and other communication channels.
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Work closely with the Senior Customer Support Specialist to ensure seamless client support.
  • Build and maintain strong relationships with clients to ensure their loyalty and satisfaction.
  • Participate in ongoing training and development to stay up-to-date on company systems and procedures.

Requirements

To be successful in this role, you will need to possess excellent verbal and written communication skills, a passion for customer service, and a commitment to exceeding client expectations. You will also need to be able to work well in a team environment, be enthusiastic, accurate, and organized, and have a high attention to detail.

Benefits

We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. Our company values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • A competitive salary and bonus structure.
  • A commitment to diversity and inclusion.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our HR department.



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