Customer Service Representative
4 days ago
Job Title: Customer Service Representative
Location: Leeds city centre
Pay Rate: £13.49 per hour
Hours: Monday - Friday, rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.
Hybrid Working: 2 days per week in the office after the first 2 months.
Contract Type: Temporary - 6 months
Job Summary:
Pontoon is seeking an experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment. As a Customer Service Representative, you will play a vital role in supporting customers manage their investment portfolios, including stocks and shares, pension investments, and savings accounts.
Key Responsibilities:
- Provide accurate and timely information to customers regarding their investment shares and account details.
- Assist customers with logging into their accounts and managing their investment portfolios.
- Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.
What We Offer:
Pontoon offers a comprehensive training program of 6 weeks, providing you with the skills and knowledge needed to excel in this role. You will also have ongoing support and development opportunities to help you grow in your career.
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