Customer Service Representative

4 days ago


Leeds, Leeds, United Kingdom Pontoon Full time

Job Title: Customer Service Representative

Location: Leeds city centre

Pay Rate: £13.49 per hour

Hours: Monday - Friday, rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.

Hybrid Working: 2 days per week in the office after the first 2 months.

Contract Type: Temporary - 6 months

Job Summary:

Pontoon is seeking an experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment. As a Customer Service Representative, you will play a vital role in supporting customers manage their investment portfolios, including stocks and shares, pension investments, and savings accounts.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding their investment shares and account details.
  • Assist customers with logging into their accounts and managing their investment portfolios.
  • Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.

What We Offer:

Pontoon offers a comprehensive training program of 6 weeks, providing you with the skills and knowledge needed to excel in this role. You will also have ongoing support and development opportunities to help you grow in your career.



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