Traveling IT Specialist

5 days ago


Bournemouth, Bournemouth, United Kingdom CDW UK Full time
About the Role

CDW UK is seeking a highly skilled and experienced On-Site Technical Support Engineer to join our Field Service Engineering team. As a key member of our team, you will be responsible for providing on-site technical support to our customers across the UK.

Key Responsibilities
  • Provide on-site technical support to customers, including hardware support, PC and laptop imaging, helpdesk, desktop support, VC support, printer support, installations, moves, and changes.
  • Be eligible for security clearance and adhere to CDW UK policies.
  • Travel to customer sites as required.
  • Perform software builds and re-builds on PCs and laptops as needed.
  • Be part of the on-call rota for out-of-hours support.
  • Contribute to service desk incidents through to completion, recognizing when escalation is required for the quickest resolution for the client.
  • Work effectively on service desk systems, keeping all tickets fully updated in real-time.
Requirements
  • College, university, or professional certifications in ITIL Foundation v4.
  • Experience working in Windows 10 and 11 environments.
  • Experience in Active Directory and Group Policy Management.
  • Experience in Microsoft 365 suite.
  • Experience in Microsoft Exchange On-Prem and Online.
  • Experience in supporting Microsoft Teams, including SharePoint Teams and Channels.
  • Experience in supporting Microsoft Teams Meeting Rooms (Application and Hardware).
  • Experience using SolarWinds and networking monitoring tools.
  • Advanced networking knowledge, including branch office VPNs, circuits, LAN, and WAN.
  • Experience in Microsoft Intune, including policy management, groups, and test environments.
  • Experience with mobile devices and device management tools, such as Microsoft Intune.
  • Good understanding of networks and network fundamentals.
What We Offer
  • Life Assurance.
  • Competitive Contributory Pension.
  • Private Medical Insurance.
  • Enhanced Maternity Pay.
  • 25 days holiday + bank holidays.
  • Option to buy additional holiday.
  • Dental Insurance.
  • Season Ticket Loan + additional perks.


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