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Traveling IT Specialist
2 months ago
CDW UK is a leading provider of information technology solutions to businesses, governments, and educational institutions. As a Traveling IT Specialist, you will be part of our Field Service Engineering team, providing on-site technical support to our clients.
Key Responsibilities- Deliver on-site technical services to clients, including hardware support, PC and laptop imaging, helpdesk, desktop support, and 1st/2nd line support.
- Be eligible for security clearance and adhere to CDW UK policies.
- Travel to client sites, with flexibility to work in a variety of environments.
- Perform software builds and re-builds on PCs and laptops as required.
- Contribute to service desk incidents through to completion, recognizing when escalation is required for the quickest resolution for the client.
- Work effectively on service desk systems, keeping all tickets fully updated in real-time.
- College, university, or professional certifications in IT.
- ITIL Foundation v4 certification.
- Experience working in Windows 10 and 11 environments.
- Experience in Active Directory and Group Policy Management.
- Experience in Microsoft 365 suite.
- Experience in Microsoft Exchange On-Prem and Online.
- Experience in supporting Microsoft Teams, including SharePoint Teams and Channels.
- Experience in supporting Microsoft Teams Meeting Rooms (Application and Hardware).
- Experience using SolarWinds and networking monitoring tools.
- Advanced networking knowledge, including branch office VPNs, circuits, LAN, and WAN.
- Experience in Microsoft Intune, including policy management, groups, and test environments.
- Experience with mobile devices and device management tools, such as Microsoft Intune.
- Good understanding of networks and network fundamentals.
- Life Assurance.
- Competitive Contributory Pension.
- Private Medical Insurance.
- Enhanced Maternity Pay.
- 25 days holiday + bank holidays.
- Option to buy additional holiday.
- Dental Insurance.
- Season Ticket Loan + additional perks.
