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Travel Claims Specialist
3 months ago
Overview of the Role:
As a pivotal member of our team, the Travel Claims Specialist serves as the primary point of contact for clients navigating unexpected travel disruptions. This role is essential in not only processing claims but also in providing empathetic support to customers, ensuring their unique situations are understood and addressed effectively.
Key Responsibilities:
- Assessing claims and confirming insurance policy coverage through various communication channels while gathering necessary documentation to facilitate the claims process.
- Efficiently resolving claims to enhance customer satisfaction.
- Managing a high volume of inquiries via calls and emails.
- Delivering clear and concise verbal and written instructions to ensure a seamless claims experience for customers.
Qualifications:
- Proficient computer skills are essential.
- Previous experience in a call center or customer service environment is advantageous.
- Strong verbal communication skills with confidence in phone interactions.
- Excellent organizational abilities, particularly under pressure, with a keen attention to detail.
- Capability to handle multiple tasks, balancing high call volumes and email correspondence.
- Ability to communicate information clearly and simply.
- A natural sense of empathy and a desire to positively impact our clients' travel experiences.
- Commitment to upholding company values in all interactions.
Compensation and Benefits:
- Flexible working arrangements available post-probation.
- Competitive salary range of £25,000 - £29,562 per annum.
- Opportunities for professional development and career advancement.
- Health Cash Plan valued at £1700 annually.
- Additional remuneration for proficiency in foreign languages.
- Generous rewards program for employees and their families.
- Complimentary travel insurance, subject to eligibility criteria.
- Discounts available on home and auto insurance.
- Comprehensive training and onboarding process.
Commitment to Diversity:
Charles Taylor is dedicated to fostering an inclusive workplace. We uphold a zero-tolerance policy towards discrimination of any kind and strive to create a culture of respect and fairness. Our values guide our actions and interactions, ensuring we deliver exceptional results for our clients and colleagues alike.
Our Core Values:
- INTEGRITY: We prioritize ethical conduct.
- COLLABORATION: We work as a unified team.
- AGILITY: We adapt and evolve continuously.
- CARE: We demonstrate compassion in our service.
- ACCOUNTABILITY: We take responsibility for our actions.
