Claims Resolution Specialist
2 weeks ago
We are seeking a skilled Claims Handler to join our team at Reed. As a Claims Handler, you will be the first point of contact for customers dealing with unforeseen travel events. Your role will be crucial in providing empathy and guidance to customers, ensuring they feel supported through the claims process and making a positive impact during stressful times.
Key Responsibilities:- Investigate, negotiate, and settle travel insurance claims while maintaining a high standard of customer service.
- Assess customer claims against their policies to ensure quick and accurate payment.
- Handle a variety of claims, from lost or damaged baggage to emergency situations like theft.
- Communicate with customers via email and telephone, providing clear instructions and support.
- Collect necessary information and documents to proceed with claims.
- Resolve claims efficiently, ensuring customer satisfaction.
- Excellent customer service skills with the ability to empathise with customers.
- Strong communication skills, both verbal and written.
- Ability to handle high call volumes and manage email correspondence effectively.
- Detail-oriented with a focus on accuracy and efficiency.
- Capable of working under pressure in a fast-paced environment.
- Proficiency in another language is advantageous and may attract a financial bonus.
- Competitive salary with potential for a financial bonus for multilingual candidates.
- Comprehensive training program.
- Hybrid working options after the completion of a 6-month probation period.
- Rostered shifts with consideration for work-life balance.
- Opportunity to work for a company that values making a positive impact on customers' lives.
- Initial training Monday to Friday, 9:00 am to 5:30 pm for 8 weeks (no holidays during this period).
- After training, shifts are rostered between 8:00 am and 6:00 pm, Monday to Saturday, with one Saturday required every six weeks (day off in lieu provided).
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Claims Resolution Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Reed Full timeClaims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team at Reed. As a Claims Resolution Specialist, you will be responsible for investigating, negotiating, and settling travel insurance claims while maintaining a high standard of customer service.Key Responsibilities:Investigate and assess customer claims against...
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Claims Resolution Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Reed Full timeClaims Handler Job DescriptionWe are seeking a skilled Claims Handler to join our team at Reed. As a Claims Handler, you will be the first point of contact for customers dealing with unforeseen travel events. Your role will be crucial in providing empathy and guidance to customers, ensuring they feel supported through the claims process and making a positive...
-
Claims Resolution Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Reed Full timeClaims Handler Job DescriptionWe are seeking a skilled Claims Handler to join our team at Reed. As a Claims Handler, you will be the first point of contact for customers dealing with unforeseen travel events. Your role will be crucial in providing empathy and guidance to customers, ensuring they feel supported through the claims process and making a positive...
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Claims Resolution Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Reed Full timeClaims Handler - Travel InsuranceWe are seeking a skilled Claims Handler to join our team in Christchurch. As the first point of contact for customers dealing with unforeseen travel events, you will provide empathy and guidance to ensure a positive experience.Key Responsibilities:Investigate and settle travel insurance claims while maintaining exceptional...
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Claims Specialist
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Income Protection Claims Specialist
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Bournemouth, Bournemouth, United Kingdom MERJE Full timeIncome Protection Claims SpecialistMERJE is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements. The ideal candidate will have extensive knowledge of income protection and a passion for delivering...
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Income Protection Claims Specialist
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Bournemouth, Bournemouth, United Kingdom Merje Careers Full time**Income Protection Claims Specialist Role**MERJE Careers is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This strategic opportunity will allow you to assess complex claims, mentor team members, and drive process improvements. The ideal candidate will have extensive knowledge of income protection and a passion...
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Income Protection Claims Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Merje Full timeIncome Protection Claims SpecialistFully Remote Opportunity£45,000 + bonusMERJE is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements.Key Responsibilities:Assess and evaluate complex claims to ensure...
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Income Protection Claims Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Merje Full timeIncome Protection Claims SpecialistFully Remote Opportunity£45,000 + bonusMERJE is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements.Key Responsibilities:Assess and evaluate complex claims to ensure...
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Income Protection Claims Specialist
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Bournemouth, Bournemouth, United Kingdom Merje Full timeIncome Protection Claims SpecialistMERJE is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements.Key Responsibilities:Assess income protection claims, adhering to industry-leading practices and service...
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Income Protection Claims Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Merje Full timeIncome Protection Claims SpecialistFully Remote£45,000 + bonusMERJE is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements.Key Responsibilities:Assess and evaluate complex claims to ensure accurate...
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Income Protection Claims Specialist
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Bournemouth, Bournemouth, United Kingdom Merje Full timeIncome Protection Claims SpecialistFully Remote£45,000 + bonusMERJE is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements.Key Responsibilities:Assess and evaluate complex claims to ensure accurate...
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Income Protection Claims Specialist
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Bournemouth, Bournemouth, United Kingdom Merje Full timeIncome Protection Claims SpecialistFully Remote OpportunityCompetitive Salary: £45,000 + BonusMERJE is seeking an experienced Income Protection Claims Specialist to join a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements.Key Responsibilities:Assess and evaluate...
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Income Protection Claims Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Merje Full timeIncome Protection Claims SpecialistFully Remote OpportunityCompetitive Salary: £45,000 + BonusMERJE is seeking an experienced Income Protection Claims Specialist to join a leading Insurance company. This role offers an exciting opportunity to assess complex claims, mentor team members, and drive process improvements.Key Responsibilities:Assess and evaluate...