Income Protection Claims Specialist

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Merje Careers Full time

**Income Protection Claims Specialist Role**

MERJE Careers is seeking an experienced Income Protection Claims Specialist for a leading Insurance company. This strategic opportunity will allow you to assess complex claims, mentor team members, and drive process improvements. The ideal candidate will have extensive knowledge of income protection and a passion for delivering exceptional client service.

The Role

As an Income Protection Claims Specialist, you will be responsible for assessing income protection claims, ensuring compliance with industry best practices, and supporting team development. This role offers competitive benefits, including bonus schemes, pension contributions, and health insurance, along with flexible working arrangements.

Key Responsibilities:

  • Assess income protection claims, adhering to industry-leading practices and service level agreements
  • Draft and issue claims decision letters and related correspondence
  • Liaise with stakeholders to ensure swift and correct claim outcomes
  • Mentor and train new team members
  • Participate in process improvement initiatives and system testing

Required knowledge and experience:

  • Extensive experience in assessing and managing income protection claims
  • Proven track record of dealing with the Financial Ombudsman Service on claims matters


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