Travel Claims Handler

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time

Travel Claims Handler Role

We are seeking a skilled Travel Claims Handler to join our team at Charles Taylor. As a Travel Claims Handler, you will be the initial point of contact for our travel customers who are facing unexpected challenges during their journeys.

Your role will involve evaluating claims, verifying insurance policy coverage, and resolving claims efficiently. You will also be responsible for answering a high volume of calls and emails, providing clear guidance to customers, and ensuring that the claim process is first-class.

To be successful in this role, you will need to have a high level of competency in using computers, previous call centre or customer service experience, and excellent communication skills. You will also need to be highly organized, able to multi-task, and have a natural empathy for our travel customers.

We offer a competitive salary of £25,000 - £29,562 per annum, hybrid working, and a range of benefits including free health cash plan, additional pay for foreign language speakers, and comprehensive training and development programs.

Key Responsibilities:

  • Evaluating claims and verifying insurance policy coverage
  • Resolving claims efficiently
  • Answering a high volume of calls and emails
  • Providing clear guidance to customers

Requirements:

  • High level of competency in using computers
  • Previous call centre or customer service experience
  • Excellent communication skills
  • Highly organized and able to multi-task
  • Natural empathy for our travel customers

Benefits:

  • Competitive salary of £25,000 - £29,562 per annum
  • Hybrid working
  • Free health cash plan
  • Additional pay for foreign language speakers
  • Comprehensive training and development programs

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