Claims Support Advisor

1 week ago


Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time

Claims Support Advisor Role

We are seeking a highly organized and empathetic Claims Support Advisor to join our Travel Claims team at Charles Taylor. As a Claims Support Advisor, you will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.

Key Responsibilities:

  • Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
  • Resolving disputes with customers, referring to your colleagues for advice if needed
  • Accurately recording the information
  • Confidently making outbound calls

Requirements:

  • Highly organized under pressure with good attention to detail
  • Proficient in written communication
  • Customer service experience – helpful but not essential
  • Excellent IT skills including Excel and inputting data accurately and efficiently

What We Offer:

  • £24,380 per annum
  • Fantastic opportunities for learning, development, and career progression
  • Free Health Cash Plan worth £1700 per annum
  • Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance
  • Comprehensive training and embedding period

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

Our Values:

  • INTEGRITY: We do the right thing
  • COLLABORATION: We are one
  • AGILITY: We learn, evolve, and adapt
  • CARE: We are compassionate and human
  • ACCOUNTABILITY: We take ownership


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