Claims Support Specialist

1 day ago


Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time

Claims Support Advisor

About the Role

We are seeking a highly organized and detail-oriented Claims Support Advisor to join our Travel Claims team. As a Claims Support Advisor, you will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.

Key Responsibilities

  • Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
  • Resolving disputes with customers, referring to your colleagues for advice if needed
  • Accurately recording the information
  • Confidently making outbound calls

Requirements

  • Highly organized under pressure with good attention to detail
  • Proficient in written communication
  • Customer service experience – helpful but not essential
  • Excellent IT skills including Excel and inputting data accurately and efficiently

What We Offer

  • £24,380 per annum
  • Fantastic opportunities for learning, development, and career progression
  • Free Health Cash Plan worth £1700 per annum
  • Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance
  • Comprehensive training and embedding period

About Charles Taylor

We are a company that prioritizes the development and recognition of talented individuals. We offer continuous training and development programs to enhance your skills and knowledge. Our company culture is one of respect, positivity, and recognition.



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