Customer Service Representative

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time

About this role

We are currently recruiting for a Claims Support Advisor to join our Travel Claims team. The role involves accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.

Key responsibilities

  • Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
  • Resolving disputes with customers, referring to your colleagues for advice if needed
  • Accurately record the information
  • Confident making outbound calls

Your skills and experience

  • Highly organised under pressure with good attention to detail
  • Proficient in written communication
  • Customer service experience – helpful but not essential
  • Excellent IT skills including excel and inputting data accurately and efficiently

What we offer

  • Salary: £24,380
  • Fantastic opportunities for learning, development, and career progression
  • Free Health Cash Plan worth £1700 per annum
  • Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance
  • Comprehensive training and embedding period

About Charles Taylor

At Charles Taylor, we believe that our people are the key to our company's growth and prosperity. We prioritise the development and recognition of talented individuals because they define our values, identity, and success.

Our values

  • INTEGRITY: We do the right thing
  • COLLABORATION: We are one
  • AGILITY: We learn, evolve, and adapt
  • CARE: We are compassionate and human
  • ACCOUNTABILITY: We take ownership

Equal Opportunities Employer



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