Customer Service Representative

4 weeks ago


Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

At 4Com Plc, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional telephone support to our customers, ensuring their systems are maintained and they receive a high standard of service.

The ideal candidate will have previous experience in an inbound call centre or customer-facing role, with a strong telephone manner and ability to thrive in a fast-paced environment. You will also have a working knowledge of Microsoft packages and be able to support the technical teams where required.

In return for your hard work and dedication, we offer a competitive salary of up to £24,000 per annum, depending on experience, as well as a range of benefits including 24 days holiday + bank holidays, refer a friend scheme, and Vodafone Advantage Discount.

Key Responsibilities:

  • Provide 1st line telephone support to customers
  • Support the technical teams where required
  • Rectify 1st line faults in a professional and timely manner
  • Provide a high standard of customer service at all times

Requirements:

  • Excellent telephone manner
  • Previous experience in an inbound call centre or customer-facing role
  • Working knowledge of Microsoft packages
  • Able to thrive in a fast-paced environment


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