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Travel Claims Specialist
3 months ago
Overview of the Role:
As a pivotal member of our team, the Travel Claims Specialist serves as the primary contact for clients navigating unforeseen travel issues. This role transcends mere claims processing; it involves understanding customer situations, providing empathetic support, and guiding them through the claims process to ensure a positive experience.
Key Responsibilities:
- Assessing claims and confirming insurance policy coverage through various communication channels.
- Efficiently resolving claims to enhance customer satisfaction.
- Managing a high volume of inquiries via phone and email.
- Delivering clear and concise guidance to customers, ensuring a top-tier claims experience.
Required Qualifications:
- Proficient computer skills are essential.
- Previous experience in a call center or customer service environment is advantageous.
- Excellent verbal communication skills with confidence in phone interactions.
- Strong organizational abilities, particularly under pressure, with a keen attention to detail.
- Capability to multitask effectively between phone calls and emails.
- Ability to convey information clearly and simply.
- A natural sense of empathy and a desire to positively impact our clients' travel experiences.
Compensation and Benefits:
- Flexible working arrangements available post-probation.
- Competitive salary range of £25,000 - £29,562 per annum.
- Opportunities for professional development and career advancement.
- Health Cash Plan valued at £1700 annually.
- Additional compensation for proficiency in foreign languages.
- Attractive rewards program for employees and their families.
- Complimentary travel insurance, subject to eligibility.
- Discounts on home and auto insurance.
- Comprehensive training and onboarding process.
Commitment to Diversity:
Charles Taylor is dedicated to fostering an inclusive workplace. We uphold a culture of respect and have a zero-tolerance policy for discrimination based on age, disability, gender identity, marital status, race, religion, sex, or sexual orientation. Our recruitment process is transparent and fair, contributing to a diverse and successful work environment.
Our Core Values:
Our values guide our actions and interactions, ensuring we deliver exceptional results in the insurance sector:
- INTEGRITY: We uphold ethical standards.
- COLLABORATION: We work together as one team.
- AGILITY: We adapt and evolve.
- CARE: We show compassion and humanity.
- ACCOUNTABILITY: We take responsibility for our actions.
