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Customer Service Representative

2 months ago

Hook Hampshire, United Kingdom Mulberry Recruitment Full time

About the Role:

Mulberry Recruitment is seeking a highly skilled Customer Experience Executive to join our team. As a key member of our Aftercare Team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and efficient manner
  • Provide proactive support to customers to improve satisfaction and loyalty
  • Build strong relationships with customers through effective communication and problem-solving
  • Work collaboratively with the team to achieve customer service and productivity goals
  • Stay up-to-date with company guidelines and policies to ensure compliance

Requirements:

  • Previous experience in customer service, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work in a team and build strong relationships with customers and colleagues
  • Proven track record of achieving and exceeding customer service and productivity KPIs
  • Knowledge of customer service principles and practices

What We Offer:

  • A competitive salary of £13-£13.50 per hour
  • A 37.5 hour working week, including every other weekend
  • Rotating shifts to ensure a fair and balanced workload
  • Ongoing training and development opportunities to enhance your skills and knowledge