Customer Service Representative

3 days ago

Hook Hampshire, United Kingdom Mulberry Recruitment Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service through various communication channels, including phone, email, and chat.
  • Resolve customer complaints in a fair and efficient manner, ensuring customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date with company policies, procedures, and regulatory requirements to ensure compliance.

Requirements:

  • Proven experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of regulatory requirements and industry standards.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

Complaint Resolution Specialist

We are seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer-facing team, you will be responsible for resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Resolve customer complaints in a fair and efficient manner, ensuring customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date with company policies, procedures, and regulatory requirements to ensure compliance.
  • Develop and implement process improvements to reduce complaint volumes and improve customer satisfaction.

Requirements:

  • Proven experience in complaint resolution or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of regulatory requirements and industry standards.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

Customer Experience Advocate

We are seeking a skilled Customer Experience Advocate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and improving overall customer experience.

Key Responsibilities:

  • Provide excellent customer service through various communication channels, including phone, email, and chat.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date with company policies, procedures, and regulatory requirements to ensure compliance.
  • Develop and implement process improvements to improve customer satisfaction and loyalty.

Requirements:

  • Proven experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of regulatory requirements and industry standards.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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