Resident Services Coordinator

3 days ago


Milton Keynes, Milton Keynes, United Kingdom Cobalt Recruitment. Full time
About the Role

We are seeking a highly motivated and organized Resident Services Associate to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the quality and presentation of amenity spaces and apartments, and organizing community events and initiatives.

Key Responsibilities
  • Customer Service: Provide first-class customer service to residents, being the first point of contact for all residents and visitors.
  • Amenity Space Management: Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
  • Community Events: Organizing and hosting monthly residents events and initiatives to enhance the community feel of the scheme.
  • Resident Engagement: Engaging with residents and facilitating any resident-led events as well as quarterly meet and greets.
  • Marketing and Communication: Ensuring marketing portals remain up to date at all times and organizing and running tenant services via third parties and in-house.
  • Maintenance and Repairs: Coordinating all contractor appointments, including defect warranty repairs, and logging issues to ensure required service levels are attained.
  • Administrative Tasks: Completing check-in and check-out reports, determining deposit returns, and carrying out mid-term inspections.
  • Arrears Chasing: Arrears chasing and reporting.
Requirements
  • Customer Service: Strong customer service ethic/background.
  • Communication: Positive, can-do attitude, common sense approach, ability to think on their feet and make considered decisions.
  • Organizational Skills: Organized, meticulous, tenacious.
  • Technical Skills: Excellent written and spoken etiquette, IT literate, and social media savvy.
  • Experience: Experience in undertaking viewings would be an advantage.


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