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Resident Services Coordinator
2 months ago
We are seeking a highly motivated and organized Resident Services Associate to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the quality and presentation of amenity spaces and apartments, and organizing community events and initiatives.
Key Responsibilities- Customer Service: Provide first-class customer service to residents, being the first point of contact for all residents and visitors.
- Amenity Space Management: Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Community Engagement: Organizing and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Event Planning: Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
- Space Management: Management of amenity space hiring.
- Enquiries and Viewings: Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Marketing: Ensuring marketing portals remain up to date at all times.
- Tenant Services: Organizing and running tenant services via third parties and in-house.
- Communication: Ensuring up to date resident communication via various channels.
- Community Development: Seeking special offers and discounts for residents from local businesses.
- Maintenance: To act as first point of call for residents to report maintenance issues.
- Contractor Management: Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Minor Works: Organizing minor works between tenancies to maintain first class presentation of apartments.
- Reporting: Completing check in and check out reports; determining deposit returns.
- Inspections: Carrying out mid-term inspections.
- Arrears Management: Arrears chasing and reporting.
- Health and Safety: Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development.
- Customer Service: Strong customer service ethic / background.
- Positive Attitude: Positive, can do attitude.
- Common Sense: Common sense approach.
- Decision Making: Ability to think on their feet and make considered decisions.
- Personality: Outgoing, warm and friendly personality.
- Organizational Skills: Organized, meticulous, tenacious.
- Communication Skills: Excellent written and spoken etiquette.
- IT Literacy: IT literate and Social media savvy.
- Experience: Experience in undertaking viewings would be an advantage.
