Workplace Support Manager
4 weeks ago
Arqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.
Key Responsibilities:- Manage the UK IT Workplace team in Digital Enterprise Platforms to ensure operational and financial needs are met.
- Responsible for the management and support of 1600+ end users across 20+ UK sites, Northern Ireland, and Paris.
- Ensure 2nd line operational support and maintenance for end user devices, local applications, and meeting room technologies meet agreed service levels.
- Accountable for IT waste disposal, data sanitization, and sustainability reporting to help Arqiva achieve its net zero and contractual targets.
- Accountable for onsite and offsite audio and visual demand, ensuring internal and external facing customer conferences, company-wide broadcasts, and shareholder events are appropriately resourced.
- Drive and deliver team engagement, mentoring members of the team, conducting performance reviews, and managing engagement to high levels.
- Responsible for managing key dependencies and interfaces between projects and work streams, resolving any issues escalated between project managers and Digital Enterprise Platforms.
- Provide technical leadership and guidance for the Workplace Team, acting as the point of contact for escalations.
- Accountable for the IT Asset & Software manager and multidisciplined team of Digital Enterprise Workplace analysts.
- Manage 3rd party suppliers and partners to ensure they deliver business value in line with our support contract and budgeted maintenance spend of £3-4M.
- Manage the key dependencies and interfaces between IT Workplace, Executive Administrators, Facilities, Cybersecurity, IT ServiceDesk, and IT Platforms.
- Bring a commercial perspective to the operation, with a focus on cash management, cash preservation, and optimizing returns on investments made in assets and tools.
- Forecast capital and operational costs and deliver services within defined budgets and reduce costs where possible.
- Identify risks within the IT Workplace, Asset, and Software Team(s) and take action to ensure appropriate mitigation/management of the risk.
- Responsible for Asset Lifecycle Management framework across all IT assets under the Workplace team.
- Drive innovation, both small and large, with a continuous improvement (CI) mindset.
- Either a Bachelor's Degree in Computing Sciences or relevant experience.
- ITIL certified above foundation.
- Experience in technical management of a multidisciplined team of Analysts.
- Exceptional technical understanding and knowledge in Digital Enterprise technologies.
- Proven track record delivering high availability IT services.
- Experience leading technical teams, scheduling/prioritizing tasks, and overseeing the delivery of technical projects.
- Experience collaborating with suppliers – developing new services/capabilities and driving 3rd parties to resolve and fix functionality issues and errors.
- Desired experience in project management role.
Arqiva is the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform. We have a strong heritage and foundation for future growth, offering opportunities for you to grow your career with us. Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, and you will have opportunities to learn and develop with us.
Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply.
Inclusive Arqiva....Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans, and Inspiring Women – join and contribute to our active networks
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Workplace Support Manager
4 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
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Workplace Support Manager
4 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
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Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our Digital Enterprise Platforms team. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT Workplace services, including end-user support, incident management, and problem resolution.Key Responsibilities:Manage a...
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