Workplace Support Manager
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced IT Workplace Team Lead to join our Digital Enterprise Platforms team at Arqiva. As a key member of our team, you will be responsible for managing the UK IT Workplace team, ensuring the operational and financial needs of the company are met, and helping us achieve our short-term and long-term growth goals.
Key Responsibilities
- Manage the UK IT Workplace team, ensuring the delivery of high availability IT services.
- Responsible for the management and support of 1600+ end users across 20+ UK sites, Northern Ireland, and Paris.
- Ensure the 2nd line operational support and maintenance for end user devices, local applications, and meeting room technologies meet agreed service levels, including VIP rapid response.
- Accountable for the IT waste disposal, data sanitization, and sustainability reporting to help Arqiva achieve its net zero and contractual targets.
- Accountable for onsite and offsite audio and visual demand, ensuring internal and external facing customer conferences, company-wide broadcasts, and shareholder events are appropriately resourced, and equipment meets the desired level of quality.
- Drive and deliver team engagement, mentoring members of the team, conducting performance reviews, and managing engagement to high levels.
- Responsible for managing key dependencies and interfaces between projects and work streams, resolving any issues escalated between project managers and Digital Enterprise Platforms to ensure efficient delivery of end user technologies and services.
- Provide technical leadership and guidance for the Workplace Team, acting as the point of contact for escalations.
- Accountable for the IT Asset & Software manager and multidisciplined team of Digital Enterprise Workplace analysts.
- Manage 3rd party suppliers and partners to ensure they deliver business value in line with our support contract and budgeted maintenance spend of £3-4M.
- Manage the key dependencies and interfaces between IT Workplace, Executive Administrators, Facilities, Cybersecurity, IT ServiceDesk, and IT Platforms.
- Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation, and optimizing returns on investments made in assets and tools.
- Forecast capital and operational costs and deliver services within the defined budgets and reduce costs where possible.
- Identify risks within the IT Workplace, Asset, and Software Team(s) and take action to ensure appropriate mitigation/management of the risk is taken.
- Responsible for Asset Lifecycle Management framework across all IT assets under the Workplace team, which includes availability, incident, capacity, problem, risk, financial, and security management.
- Drive innovation, both small and large, with a continuous improvement (CI) mind-set.
- Ensure all designs meet the architecture standards, security requirements, and approved at appropriate Design boards Workplace manager to sign off any changes and ensure risks are fully managed using the risk management process.
Requirements
- Either Bachelors Degree in Computing Sciences or relevant experience.
- ITIL certified above foundation.
- Experience in technical management of a multidisciplined team of Analysts.
- Exceptional technical understanding and knowledge in Digital Enterprise technologies.
- Proven track record delivering high availability IT services.
- Experience leading technical teams, scheduling/prioritizing tasks, and overseeing the delivery of technical projects.
- Experience collaborating with suppliers – both developing new services/capabilities and driving 3rd parties to resolve and fix functionality issues and errors.
- Desired experience in project management role.
- Strong knowledge of Enterprise technologies involved in Digital Enterprise Platforms (IT) including Office 365, Microsoft Windows, Active Directory, ServiceNow, InTune, Virtual workstations, iOS, MacOS, MS Teams room systems, and end user IT hardware.
- Strong knowledge of IT lifecycle management, software licensing, and IT assets.
About Arqiva
We are the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.
Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.
Your Wellbeing
Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
Inclusive Arqiva
Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans, and Inspiring Women – join and contribute to our active networks.
-
Workplace Support Manager
4 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
-
Workplace Support Manager
4 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
-
Workplace Support Manager
3 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our Digital Enterprise Platforms team. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT Workplace services, including end-user support, incident management, and problem resolution.Key Responsibilities:Manage a...
-
Workplace Support Manager
3 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our Digital Enterprise Platforms team. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT Workplace services, including end-user support, incident management, and problem resolution.Key Responsibilities:Manage a...
-
Workplace Support Manager
1 month ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
-
Workplace Support Manager
1 month ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
-
Workplace Support Manager
4 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
-
Workplace Support Manager
4 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms to...
-
Workplace Support Manager
7 days ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob SummaryWe are seeking a highly skilled and experienced IT Workplace Team Lead to join our team at Arqiva. As a key member of our Digital Enterprise Platforms team, you will be responsible for managing the UK IT Workplace team, ensuring the operational and financial needs of the company are met.Key ResponsibilitiesManage the UK IT Workplace team, ensuring...
-
Workplace Support Manager
3 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms,...
-
Workplace Support Manager
3 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Title: Workplace Support ManagerArqiva is seeking an experienced Workplace Support Manager to join our team. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage the UK IT Workplace team in Digital Enterprise Platforms,...
-
Workplace Support Manager
2 weeks ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Summary:We are seeking a highly skilled Workplace Support Manager to join our team at Arqiva. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Manage a team of analysts to deliver high availability IT services.Oversee the...
-
Workplace Support Manager
1 week ago
Winchester, Hampshire, United Kingdom Arqiva Full timeJob Summary:We are seeking a highly skilled Workplace Support Manager to join our team at Arqiva. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT systems and services.Key Responsibilities:Manage a team of analysts to deliver high availability IT services.Oversee the technical...
-
Autism Education Support Specialist
7 days ago
Winchester, Hampshire, United Kingdom Beacon Support Full timeBeacon Support Ltd. is seeking a Specialist Autism Mentor to provide one-on-one support to students with Autism Spectrum Conditions (ASC) in their higher education studies. The successful candidate will assist students in learning coping strategies and techniques to overcome their disability-related difficulties.The ideal candidate will have excellent...
-
Administrative Support Specialist
2 months ago
Winchester, Hampshire, United Kingdom Hampshire County Council Full timeJob Details: Salary Range: £25,628 – £28,326 per annumWork Location: Hours per week: 37Contract Type: Temporary - until 31/10/2025Closing Date: 26 June 2024Interview Date: 15 July 2024 The Role: We are seeking an organised individual who can help us to provide support to our customers. This is a temporary role to cover for maternity leave and sits within...
-
Administrative Support Specialist
2 months ago
Winchester, Hampshire, United Kingdom Hampshire County Council Full timeJob Details: Salary Range: £25,628 – £28,326 per annumWork Location: Hours per week: 37Contract Type: Temporary - until 31/10/2025Closing Date: 26 June 2024Interview Date: 15 July 2024 The Role: We are seeking an organised individual who can help us to provide support to our customers. This is a temporary role to cover for maternity leave and sits within...
-
Administrative Support Specialist
4 weeks ago
Winchester, Hampshire, United Kingdom Hampshire County Council Full timeJob Details:Salary Range: £25,628 – £28,326 per annumWork Location:Hours per week: 37Contract Type: Temporary - until 31/10/2025Closing Date: 26 June 2024Interview Date: 15 July 2024The Role:We are seeking an organised individual who can help us to provide support to our customers. This is a temporary role to cover for maternity leave and sits within our...
-
Administrative Support Specialist
4 weeks ago
Winchester, Hampshire, United Kingdom Hampshire County Council Full timeJob Details:Salary Range: £25,628 – £28,326 per annumWork Location:Hours per week: 37Contract Type: Temporary - until 31/10/2025Closing Date: 26 June 2024Interview Date: 15 July 2024The Role:We are seeking an organised individual who can help us to provide support to our customers. This is a temporary role to cover for maternity leave and sits within our...
-
Administrative Support Specialist
1 month ago
Winchester, Hampshire, United Kingdom Hampshire County Council Full timeJob Details:Salary Range: £25,628 – £28,326 per annumWork Location:Hours per week: 37Contract Type: Temporary - until 31/10/2025Closing Date: 26 June 2024Interview Date: 15 July 2024The Role:We are seeking an organised individual who can help us to provide support to our customers. This is a temporary role to cover for maternity leave and sits within our...
-
Administrative Support Specialist
1 month ago
Winchester, Hampshire, United Kingdom Hampshire County Council Full timeJob Details:Salary Range: £25,628 – £28,326 per annumWork Location:Hours per week: 37Contract Type: Temporary - until 31/10/2025Closing Date: 26 June 2024Interview Date: 15 July 2024The Role:We are seeking an organised individual who can help us to provide support to our customers. This is a temporary role to cover for maternity leave and sits within our...
