Workplace Support Manager
1 week ago
Job Summary:
We are seeking a highly skilled Workplace Support Manager to join our team at Arqiva. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT systems and services.
Key Responsibilities:
- Manage a team of analysts to deliver high availability IT services.
- Oversee the technical management of a multidisciplined team of analysts.
- Ensure the 2nd line operational support and maintenance for end user devices, local applications, and meeting room technologies meet agreed service levels.
- Accountable for the IT waste disposal, data sanitization, and sustainability reporting to help Arqiva achieve its net zero and contractual targets.
- Drive and deliver team engagement, mentoring members of the team, conducting performance reviews, and managing engagement to high levels.
- Provide technical leadership and guidance for the Workplace Team, acting as the point of contact for escalations.
Requirements:
- Either a Bachelor's Degree in Computing Sciences or relevant experience.
- ITIL certified above foundation.
- Experience in technical management of a multidisciplined team of analysts.
- Exceptional technical understanding and knowledge in Digital Enterprise technologies.
- Proven track record delivering high availability IT services.
About Arqiva:
Arqiva is the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform. We have a strong heritage and foundation for future growth, offering opportunities for you to grow your career with us.
Our Journey:
We are transitioning global media distribution to cloud solutions, aiming to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors.
Your Wellbeing:
Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
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