Workplace Support Manager

4 weeks ago


Winchester, Hampshire, United Kingdom Arqiva Full time

Job Summary:

We are seeking a highly skilled Workplace Support Manager to join our team at Arqiva. As a key member of our Digital Enterprise Platforms team, you will be responsible for ensuring the smooth operation of our IT systems and services.

Key Responsibilities:

  • Manage a team of analysts to deliver high availability IT services.
  • Oversee the technical management of a multidisciplined team of analysts.
  • Ensure the 2nd line operational support and maintenance for end user devices, local applications, and meeting room technologies meet agreed service levels.
  • Accountable for the IT waste disposal, data sanitization, and sustainability reporting to help Arqiva achieve its net zero and contractual targets.
  • Drive and deliver team engagement, mentoring members of the team, conducting performance reviews, and managing engagement to high levels.
  • Provide technical leadership and guidance for the Workplace Team, acting as the point of contact for escalations.

Requirements:

  • Either a Bachelor's Degree in Computing Sciences or relevant experience.
  • ITIL certified above foundation.
  • Experience in technical management of a multidisciplined team of analysts.
  • Exceptional technical understanding and knowledge in Digital Enterprise technologies.
  • Proven track record delivering high availability IT services.

About Arqiva:

Arqiva is the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform. We have a strong heritage and foundation for future growth, offering opportunities for you to grow your career with us.

Our Journey:

We are transitioning global media distribution to cloud solutions, aiming to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors.

Your Wellbeing:

Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.



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