Cancer Support Coordinator

3 weeks ago

Whitchurch, Shropshire, United Kingdom Velindre Cancer Centre Full time

Position Overview

Are you dedicated to delivering individualized care? We are pleased to present a unique opportunity for a support professional to become part of our Clinical Nurse Specialist Team as a Cancer Support Coordinator. In collaboration with Macmillan, we have established a cancer support coordination service. Your role will involve assisting the Clinical Nurse Specialist in offering personalized care, serving as a primary contact for patients, directing them to additional resources, providing essential information, and conducting comprehensive needs assessments.

We are looking for a skilled Health Care Support Worker who possesses outstanding communication, problem-solving, and organizational abilities.

The ability to communicate in Welsh is preferred for this position; candidates who speak Welsh and/or English are encouraged to apply.

Key Responsibilities

  • Enhance communication skills to effectively relay complex and sensitive information to patients, caregivers, and other team members, while overcoming any barriers to understanding and providing support during challenging or emotional situations.
  • Engage with individuals in a manner that aligns with their understanding and cultural background, recognizing obstacles to effective communication.
  • Maintain clear, effective, and appropriate communication with the multidisciplinary team, patients, and their families or caregivers.
  • Address inquiries appropriately, take phone messages, and relay written and verbal information to patients.
  • Provide pertinent information to patients, families, caregivers, and colleagues.
  • Accurately complete documentation and contribute to reports regarding patient activities and progress, acknowledging that the Clinical Nurse Specialist holds personal accountability for entries made by others under their supervision.
  • Offer feedback on patient care and relevant communications to appropriate healthcare professionals.
  • Participate in discussions regarding patient care and clinical service enhancement, including relevant team meetings.
  • Uphold patient confidentiality at all times.
  • Demonstrate support worker experience.
  • Possess NVQ Level 4 or 3 along with additional training equivalent to diploma level or relevant experience.
  • Have knowledge of cancer-related issues.
  • Exhibit experience in teamwork.

About Velindre Cancer Centre

At Velindre University NHS Trust, we take immense pride in the specialized services we offer throughout Wales at our state-of-the-art Velindre Cancer Centre and our award-winning Welsh Blood Service. We are also privileged to host the NHS Wales Shared Services Partnership and Health Technology Wales, fostering strong collaborative relationships with these expert services.

Established in 1999, our Trust boasts a dedicated workforce that consistently strives to implement the key principles of value-based healthcare across a diverse range of roles. We play a crucial role in the communities we serve and have ambitious plans for the future to enhance the services we provide. Our core values—accountability, boldness, compassion, and dynamism—guide us in delivering the best possible care for our patients and donors.

If you are seeking to work for an organization that is committed to making a meaningful impact and offers exciting career prospects, Velindre University NHS Trust is the ideal place for you.

Job Responsibilities

A comprehensive Job Description and Person Specification can be found in the supporting documents or by accessing the application portal.

Qualifications and Knowledge

Essential

  • GCSE English Language and Mathematics (Grades A-C) or equivalent.
  • NVQ Level 4 or 3 with additional training equivalent to diploma level or relevant experience.
  • Understanding of patient-centered care principles.
  • Familiarity with basic medical terminology.
  • Ability and willingness to manage highly confidential information while maintaining confidentiality and trust.

Desirable

  • Training in communication skills.
  • Knowledge of cancer and its treatments.

Experience

Essential

  • Relevant health or social care experience at Band 3 or equivalent.
  • Experience in multi-professional collaboration.
  • Effective communication with patients and caregivers using various communication methods.
  • Proficiency in IT systems.

Aptitude and Abilities

Essential

  • High level of interpersonal skills, including:
  • Clear and effective verbal communication, both in person and over the phone.
  • Ability to express oneself clearly.
  • Polite and friendly telephone demeanor.
  • Strong written communication skills.
  • Capability to interact effectively with a diverse range of individuals (patients, caregivers, clinicians, nurses, and other professionals across health and social care) in a supportive manner.
  • Willingness and ability to work independently as well as collaboratively within a team.
  • Ability to prioritize tasks and adapt to changing circumstances.
  • Capacity to plan and organize work effectively.
  • Ability to meet deadlines.
  • Capability to work unsupervised within established guidelines.
  • Ability to respond to evolving situations and employ problem-solving skills as necessary.
  • Willingness to manage highly confidential information while maintaining confidentiality and trust.
  • High level of accuracy and attention to detail.
  • Ability to acquire new skills and knowledge.

Desirable

  • Ability to communicate in Welsh at Level 1.

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