Branch Director
7 days ago
Job Summary
We are seeking a highly experienced and skilled Branch Director to lead our field service team in the heating industry. As a key member of our management team, you will be responsible for the management of both engineers and operations within your area.
Key Responsibilities
- Leadership and Management
- Provide technical support and guidance to engineers in your area.
- Monitor and analyze key performance indicators (KPIs) to ensure performance targets are met.
- Investigate and resolve customer complaints in a timely and professional manner.
- Identify and address operational issues that hinder performance within your area.
- Lead by example on safety and ensure all employees are compliant with safe systems of work and risk assessments.
- Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.
- Act as the technical field point of contact for assigned clients and ensure field service delivery meets client requirements.
- Recruit, induct, and develop direct reports to ensure they have the skills and knowledge required to perform their roles effectively.
- Establish a clear communication plan for all engineers in your area.
- Collaborate with other teams, such as the safety team, to ensure compliance with company policies and procedures.
Requirements
- Extensive field gas service and breakdown experience.
- Previous experience in supervising or managing field staff within the heating industry or service sector.
- Excellent knowledge and understanding of the gas industry and best practice.
- Proven track record in building relationships with individuals and teams to achieve results and improve performance.
- Excellent organizational skills and ability to work in a fast-paced environment.
- IT literacy and experience of managing a diverse team.
- Understanding of data and analytics with the ability to explain return on investment within the business.
What We Offer
- Fully equipped VW Caddy van, full uniform, safety equipment, and relevant training.
- Access to a range of training courses and qualifications through our Logic accredited training centre.
- Bespoke working shift pattern.
- 28 days holiday including bank holidays (increased through length of service).
- Holiday buy/sell schemes available.
- Extra overtime options.
- Company pension scheme.
- Employee assistance programme.
- Engineer leadership development programme.
- Access to Headspace meditation app & Pluxee benefits portal.
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