Branch Director

7 days ago


Norwich, Norfolk, United Kingdom ZipRecruiter Full time

Job Summary

We are seeking a highly experienced and skilled Branch Director to lead our field service team in the heating industry. As a key member of our management team, you will be responsible for the management of both engineers and operations within your area.

Key Responsibilities

  1. Leadership and Management
  • Provide technical support and guidance to engineers in your area.
  • Monitor and analyze key performance indicators (KPIs) to ensure performance targets are met.
  • Investigate and resolve customer complaints in a timely and professional manner.
Operational Excellence
  • Identify and address operational issues that hinder performance within your area.
  • Lead by example on safety and ensure all employees are compliant with safe systems of work and risk assessments.
Client Relationships
  • Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.
  • Act as the technical field point of contact for assigned clients and ensure field service delivery meets client requirements.
Recruitment and Development
  • Recruit, induct, and develop direct reports to ensure they have the skills and knowledge required to perform their roles effectively.
Communication and Collaboration
  • Establish a clear communication plan for all engineers in your area.
  • Collaborate with other teams, such as the safety team, to ensure compliance with company policies and procedures.

Requirements

  • Extensive field gas service and breakdown experience.
  • Previous experience in supervising or managing field staff within the heating industry or service sector.
  • Excellent knowledge and understanding of the gas industry and best practice.
  • Proven track record in building relationships with individuals and teams to achieve results and improve performance.
  • Excellent organizational skills and ability to work in a fast-paced environment.
  • IT literacy and experience of managing a diverse team.
  • Understanding of data and analytics with the ability to explain return on investment within the business.

What We Offer

  • Fully equipped VW Caddy van, full uniform, safety equipment, and relevant training.
  • Access to a range of training courses and qualifications through our Logic accredited training centre.
  • Bespoke working shift pattern.
  • 28 days holiday including bank holidays (increased through length of service).
  • Holiday buy/sell schemes available.
  • Extra overtime options.
  • Company pension scheme.
  • Employee assistance programme.
  • Engineer leadership development programme.
  • Access to Headspace meditation app & Pluxee benefits portal.


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