Client Relationship Manager

3 weeks ago


Chandler's Ford Hampshire, United Kingdom Dynamite Recruitment Full time
Position: Client Relationship Manager

Employment Type: Permanent, Monday to Friday

Salary: Competitive

We are collaborating with a leading national Fire Safety organization that is experiencing rapid growth and is in search of a proactive and driven individual to become part of their team.

This company has a proven history of offering exceptional opportunities to professionals across the nation and is looking for a Client Relationship Manager to operate from their Head Office.

Key Responsibilities:
  • Take charge of a designated portfolio of clients, ensuring that each receives a superior level of service that aligns with the company's Vision and Values.
  • Maintain and nurture existing client relationships through regular meetings and communications.
  • Assist in enhancing client retention and maximizing the commercial value of client accounts.
  • Keep senior management informed of significant account developments, re-tendering processes, issues, or inquiries.
  • Ensure that Key Performance Indicators (KPIs) are achieved and that Service Level Agreements (SLAs) are strictly followed.
  • Ensure timely completion of all service orders associated with your clients.
  • Monitor accounts to minimize overdue debts, collaborating closely with the credit control team.
  • Conduct regular audits of your accounts.
Qualifications:
  • Previous experience in customer service, account management, or sales is essential.
  • Experience managing a portfolio of client accounts in a service-oriented environment is preferred.
  • Proficient in client communication via phone and email, with some experience in face-to-face meetings.
  • Strong telephone etiquette and excellent IT skills are required.
  • Ability to produce high-quality work and adapt to various tasks as they arise.

This role offers a fantastic opportunity to contribute to a dynamic team and make a significant impact within the organization.



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