Corporate Relationship Executive
6 months ago
Are you ready for your next career move? Why not make it with a world leading brand working with a passionate team around you.
Partridge of Hampshire BMW are recruiting for a Corporate Relationship Executive to join our busy Corporate Sales Team. This is an exciting and rare opportunity to join one of the UK's largest BMW corporate departments. It is a demanding role with a high volume of administration, requiring an individual who has exceptional experience in customer service, is highly organised, enthusiastic, and self-motivated, whilst having a keen interest in BMW Group Product Knowledge.
**Who are we?**
Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
**What is the role?**
Role responsibilities - including but not limited to:
- To develop key customer relationships maximising the business potential within each account Ensuring excellent customer service
- Developing opportunities with existing accounts by identifying business opportunities and reporting activity
- Building rapport and understanding of customer account requirements in full
- Arranging demonstrator programmes and test drives to fit within the account requirements.
- Offer up to date product advice to leasing company and end user accounts
- Day to day maintenance of various sales order systems ensuring customer SLAs for activity
- Ordering of vehicles on BMW Group systems and ensuring accuracy against customer order
- Maintaining weekly communications and status updates with customers
- Arranging national customer deliveries directly with BMW vehicle distribution centres
- pairing and uploading delivery paperwork within customer service level agreements
- management of any tests within agreed time frames
- Answering incoming corporate phone inquiries whilst maintaining internal SLA ring policy
- Delivering class leading Service Level as part of the National BMW Corporate Certified Programme.
- Attending various events to support customer relationships and product placements.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer Led training.
**Who you need to be?**
To succeed in this role, you should be an excellent communicator, with effective time management skills and used to working to timed deadlines and targets, able to record and maintain information and records accurately and possess strong problem-solving skills.
Ultimately, you will develop customer relationships, responding effectively to their needs, managing any conflicts.
**Ideal experience**
- You will have previous experience working within the Motor Trade, ideally BMW
- You will have a minimum of 5 GCSEs grade C and above, including Maths and English
- You will have corporate experience
- You will have excellent IT and Administration skills, including:
- Microsoft Office, Excel, PowerPoint, Drive, SA3, IVS
- A knowledge of the Leaselink System
Benefits: 22 days’ annual holiday plus bank holidays/Employee discount schemes/Pension scheme etc.
Basic Salary: £20,169 + Bonus
Competitive salary: DOE.
We have a passion for the Brand, for people, processes and customer satisfaction
**Job Types**: Full-time, Permanent
**Salary**: From £20,169.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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