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Customer Service Representative

2 months ago

Peterlee, Durham, United Kingdom Auxillis Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving customer queries in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service and support to customers via phone, email, and other communication channels
  • Resolve customer queries and complaints in a fair and timely manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet and exceed customer satisfaction targets and key performance indicators
What We Offer

We offer a competitive salary, monthly performance bonus, and a tax-free success bonus upon passing probation. You will also have access to a range of benefits, including annual leave, pension, and wellbeing services.

About Us

Auxillis is a leading provider of bespoke accident claims and mobility services for motorists. We are trusted by some of the UK's best-known motor insurers and motoring brands to help their customers when they need it most.

We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are a dynamic and innovative company that is committed to delivering exceptional customer service and driving business growth.