Membership Experience Ambassador
2 days ago
We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Everlast Gyms in Halifax. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members and guests.
Main Responsibilities- Member Experience: Maximize every member and guest's experience in our club, ensuring they feel valued and supported throughout their visit.
- Sales and Retention: Support the sales and retention of memberships through excellent customer service, building strong relationships with our members and identifying opportunities to increase sales.
- Club Maintenance: Contribute to the cleaning and hygiene standards of the club, ensuring a clean and safe environment for our members and guests.
- Key Holder: Act as a competent key holder of the club, covering shifts as required and ensuring the smooth operation of the club.
- Membership Software: Have a good understanding of our membership software system, using it to manage member data and provide excellent customer service.
- Fitness Challenges: Ensure you are up to date with current fitness challenges, class descriptions, and gym floor focus, taking part in these initiatives to enhance the member experience.
- Support the Fitness Manager: Work closely with the Fitness Manager to support the gym floor and ensure the smooth operation of the club.
- Product Knowledge: Ensure you have experienced the products and services on offer, providing expert advice to our members and guests.
- Facilities Maintenance: Take an active role in maintaining the cleanliness of the facilities, ensuring they are always above expectation.
- KPI Targets: Drive secondary spend KPI targets, working closely with the team to achieve sales and revenue goals.
- Member Complaints: Competently deal with member complaints, ensuring the relevant manager is made aware and resolving issues promptly.
- Outgoing Personality: Be of an outgoing personality, with a positive mindset and a passion for delivering exceptional customer service.
- Administrative Skills: Be competent with all administrative duties, using technology to enhance the member experience.
- Driven and Ambitious: Be driven and ambitious, with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Learning and Development: Be willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Flexibility: Be flexible, willing to work shifts to suit the needs of the business and take on additional duties where required to support your team members.
- Target Focused: Be target-focused, supporting the club with sales and retention towards achieving success for the business.
Everlast Gyms is a dynamic and fast-paced fitness club, committed to delivering exceptional customer service and creating a welcoming environment for our members and guests. We are passionate about fitness, administration, and customer service, and we are looking for like-minded individuals to join our team.
We offer a range of benefits, including:
- 20% Discount: 20% discount across all facias
- Frasers 1000 Bonus Scheme: Frasers 1000 bonus scheme
- Free Gym Membership: Free gym membership
- Monthly Frasers Champion: Monthly Frasers Champion - winners get double their salary for the month
- Opportunity to Deliver Personal Training Sessions: Opportunity to deliver personal training sessions
We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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