Executive Director of Operations
2 weeks ago
This is a full-time position responsible for the day-to-day management of the business. The successful candidate will be responsible for leading the team in all sales and operational processes, with a keen eye for detail and ability to drive results. This role is accountable to various key performance indicators (KPIs) and is responsible for the recruitment, development, and training of an elevated team capable of achieving them consistently.
Key Responsibilities- Represent the Company as an Ambassador: Represent the company as an ambassador for fitness and demonstrate the company's elevated ways of working.
- Drive Revenue Growth: Drive all revenue lines from membership sales to product and secondary sales to drive profitability.
- Manage Controllable Costs: Effectively manage controllable costs such as stock orders and cleaning supplies to eliminate wastage and overspend.
- Lead by Example: Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit.
- Ensure Operational Excellence: Ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard using the company's in-house systems.
- Recruit and Develop Talent: Lead the recruiting, monitoring, training, and onboarding of new team members within the gym.
- Manage Club Rotas: Manage club rotas based on budgets, ensuring fully trained team members are always onsite.
- Ensure High Standards: Ensure consistently high standards of cleanliness and presentation at all times.
- Passion for Health, Fitness, and Wellness: Passion for health, fitness, and wellness.
- Leadership Qualities: Strong leadership qualities.
- Adaptability: Adaptability in communication and management style depending on the team member and their drivers.
- Positive Mindset: A positive, solutions-driven mindset in the face of adversity.
- Member Champion Mentality: A member champion mentality with exceptional interpersonal skills.
- Driven and Ambitious: Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
- Flexibility: Flexibility in working hours and location to support the needs of the business.
Frasers Group is a leading company in the fitness industry, with a rich history of empowering people to reach their full potential. We are a globally recognized brand with a strong commitment to innovation and excellence.
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