Client Success Specialist, EiQ

3 months ago

Birmingham, Birmingham, United Kingdom LRQA Full time

Job ID:
Location: Birmingham : Trinity Park : Bi
Position Category: Marketing
Position Type: Employee Regular

Join LRQA's Next Chapter

The landscape of business is evolving rapidly, presenting new challenges and opportunities. At LRQA, we are committed to navigating these changes by broadening our service offerings and striving to be the premier global assurance partner. This is an exciting time for our organization as we embark on a transformational growth journey. We are eager to welcome talented individuals who can help us enhance our strengths and reshape our business to better serve our clients.

In today's dynamic environment, businesses must align their performance with environmental and social responsibilities. We are looking for a senior leader who can champion this new approach to risk management, enabling our clients to thrive amidst these changes.

If you are passionate about nurturing talent to achieve results and inspiring your team to exceed our growth objectives, this role is tailored for you. Our business model thrives on the success of our clients, and we believe in continuous improvement and innovation in client engagement to foster our growth.

We are in search of a meticulous and analytical Client Success Specialist to become a vital part of our team. In this position, you will be instrumental in enhancing data management and driving process improvements. The ideal candidate will possess a solid background in data entry and demonstrate a proven capability to handle complex data sets.

Key Responsibilities:

- Provide assistance and support to the broader team with data requirements, client implementations, and other priority tasks.

- Collaborate with cross-functional teams to fulfill business needs.

- Utilize Excel for data extraction, cleansing, and transformation for analysis.

- Ensure data integrity through streamlined processes.

- Engage in process improvement initiatives by identifying inefficiencies and proposing solutions.

Health & Safety Responsibilities:

- Assess risks and adhere to safe working practices at all times, diligently implementing health and safety protocols and refusing to undertake tasks that compromise your safety or health.

- Promptly report all incidents, including near misses and safety observations, accidents, and injuries, and communicate any health and safety concerns to your line manager.

Geographic Area of Impact:

Global

Key Stakeholders:

EiQ clients, Client Success team, sales team, product/technical teams

Technical / Professional Qualifications / Requirements:

Required Qualifications:

- Years of experience in data entry, preferably within a SaaS environment.

- Strong proficiency in Microsoft Excel.

- Comfortable managing large data sets and supporting the broader team on cross-functional tasks.

- Familiarity with FTP processes.

- Excellent analytical and problem-solving abilities.

- Strong attention to detail and accuracy.

- Exceptional communication and interpersonal skills.

Preferred Qualifications:

- Bachelor's degree in Finance, Economics, or Statistics.

- Strong SQL skills.

- Experience with data visualization tools (e.g., Tableau, Power BI).

- Knowledge of Agile methodologies.

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