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Spa Front Desk Coordinator

2 months ago


Liverpool, United Kingdom RBH Hospitality Management Careers Full time
Welcome to Your New Role

As a vital member of our hotel family, you will thrive in an environment that encourages authenticity and passion for service. Our commitment is to support you in reaching your full potential while ensuring that every guest feels valued and cherished.

The Opportunity

We are proud to present a remarkable opportunity within our newly established luxury hotel and spa. Our mission is to create unforgettable experiences for our guests, allowing them to connect with the rich history of our venue while enjoying our exceptional hospitality. Our hotel features beautifully designed accommodations, diverse dining options, and a state-of-the-art spa designed for relaxation and rejuvenation.

A Day in the Life

As a Spa Receptionist, your daily responsibilities will include:

1. **Welcoming Guests**: Provide a warm and efficient reception experience, ensuring guests feel at ease as they begin their spa journey.
2. **Maintaining Standards**: Uphold the highest levels of cleanliness and hygiene throughout the spa, adhering to health and safety protocols.
3. **Anticipating Needs**: Stay informed about guest arrivals and departures, proactively addressing their needs and preferences.
4. **Communication Skills**: Exhibit excellent communication skills, whether through phone interactions or face-to-face engagements, ensuring clarity and professionalism.
5. **Positive Attitude**: Demonstrate a can-do spirit and pride in representing our hotel brand, consistently delivering exceptional service.
6. **Operational Duties**: Take ownership of the opening and closing procedures of the spa, ensuring smooth operations.

What We Seek

We value personality and potential, but here are some preferred qualifications:

1. **Customer Service Experience**: Previous experience in a customer-facing role, particularly in a spa or leisure environment, is advantageous.
2. **Pool Plant Room Knowledge**: Familiarity with pool plant operations is a plus.
3. **Collaborative Spirit**: Ability to work positively with all departments, keeping guest satisfaction at the forefront.

What We Offer

As part of our team, you will enjoy a comprehensive benefits package that includes:

- Access to exclusive discounts and experiences through our partner programs.
- Additional holiday for your birthday.
- Pension scheme and other financial benefits.
- Discounts on meals and local parking.
- Opportunities for social events and team-building activities.

We are committed to fostering a diverse and inclusive workplace, ensuring that every individual feels valued and supported. If you are passionate about delivering exceptional service and creating memorable experiences, we encourage you to explore this opportunity.