Hotel Front Desk Agent

2 weeks ago

Liverpool, Liverpool, United Kingdom Melia Hotels International Full time
About the Role

We are seeking a highly motivated and customer-focused Receptionist to join our team at Meliá Hotels International. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless stay for our guests.

Key Responsibilities
  • Provide a warm and welcoming experience for our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in and check-out procedures, guest registration, and room assignments.
  • Process payments, handle guest complaints, and maintain accurate records of guest interactions.
  • Upsell and promote additional services to guests, such as room upgrades, spa treatments, and dining experiences.
  • Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure a smooth and efficient guest experience.
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service, communication, and problem-solving.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme and access to a range of employee discounts.
  • Opportunities for career growth and development, with a focus on promoting from within.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Access to ongoing training and development programs, designed to enhance your skills and knowledge in customer service, communication, and problem-solving.
Requirements
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A strong focus on customer service, with a commitment to delivering exceptional experiences for our guests.
  • Flexibility and adaptability, with the ability to work a variety of shifts, including evenings, weekends, and holidays.
Why Join Us?

Meliá Hotels International is a global hospitality company, with a commitment to delivering exceptional experiences for our guests. We offer a dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration. Our team members are passionate about delivering exceptional customer service and are committed to making a positive impact in the communities we serve.

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