Front Desk Associate

2 weeks ago

Liverpool, Liverpool, United Kingdom AccorHotel Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Novotel Liverpool Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Deliver exceptional service to guests, responding to their requests and resolving any issues in a timely and professional manner.
  • Take initiative to add a personalized touch to each guest's experience, ensuring they feel valued and welcome.
  • Process payments and handle guest transactions with accuracy and efficiency.
  • Communicate effectively with guests via email and phone, providing clear and concise information about our hotel facilities and services.
  • Work flexible shifts, including mornings and afternoons, to meet the needs of our business.
  • Enroll guests in our Accor Loyalty Membership program, promoting our hotel's facilities and services to enhance their stay.
  • Provide excellent communication with all departments, ensuring seamless service delivery.
  • Ensure all important information is passed to the next shift and colleagues, maintaining a smooth and efficient operation.
  • Proactively resolve any issues or problems that may arise, demonstrating a proactive and solution-focused approach.
  • Proficiency in Opera or a related system is an asset, as is fluency in English.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a Receptionist at Novotel Liverpool Centre, you will be part of a team that is passionate about delivering exceptional service and creating memorable moments for our guests.

Remote Work: No

Employment Type: Part-time

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