IT Support Specialist
6 days ago
We are seeking a highly skilled IT Support Specialist to join our team at HCLTech. As a Technical Service Desk Operator, you will be responsible for providing top-notch technical support to our customers, troubleshooting hardware and software issues, and ensuring seamless network and system operations.
Key Responsibilities- Provide hardware and software problem diagnosis and resolution support via remote desktop connectivity
- Route complex problems to internal 2nd and 3rd level IT support staff
- Coordinate and manage relationships with vendors and support staff for hardware and software problem resolution
- Administer and provide user account provisioning
- Respond to customer inquiries and assign work orders/incidents to appropriate support teams
- Perform user account management activities and escalate complex problems to support specialists
- Identify, evaluate, and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or write training procedures
- Participate in ongoing training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation, including standards, configurations, and diagrams
- Provide knowledge transfer of Service Desk operations
- 1-3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, software, and networks
- Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
- ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management
- Bachelor's/Master's/Equivalent degree
- Competitive salary
- Opportunity for career progression
- Social benefits package
- Competitive compensation and benefits, including up to 20 days' vacation per year, various insurances, and employee benefits regulated by an internal policy
- Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects
- Alongside your professional excellence, you join like-minded colleagues to create a larger impact within the company and society at large in your chosen area of passion
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