IT Support Specialist

6 days ago


Havant, Hampshire, United Kingdom HCLTech Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at HCLTech. As a Technical Service Desk Operator, you will be responsible for providing top-notch technical support to our customers, troubleshooting hardware and software issues, and ensuring seamless network and system operations.

Key Responsibilities
  • Provide hardware and software problem diagnosis and resolution support via remote desktop connectivity
  • Route complex problems to internal 2nd and 3rd level IT support staff
  • Coordinate and manage relationships with vendors and support staff for hardware and software problem resolution
  • Administer and provide user account provisioning
  • Respond to customer inquiries and assign work orders/incidents to appropriate support teams
  • Perform user account management activities and escalate complex problems to support specialists
  • Identify, evaluate, and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or write training procedures
  • Participate in ongoing training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation, including standards, configurations, and diagrams
  • Provide knowledge transfer of Service Desk operations
Requirements
  • 1-3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, software, and networks
  • Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
  • ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management
  • Bachelor's/Master's/Equivalent degree
What We Offer
  • Competitive salary
  • Opportunity for career progression
  • Social benefits package
  • Competitive compensation and benefits, including up to 20 days' vacation per year, various insurances, and employee benefits regulated by an internal policy
  • Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects
  • Alongside your professional excellence, you join like-minded colleagues to create a larger impact within the company and society at large in your chosen area of passion

  • IT Support Specialist

    5 hours ago


    Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Job SummaryLockheed Martin is seeking a highly skilled IT Support Specialist to join our dynamic team as a Service Desk Analyst. As a key member of our IT department, you will play a crucial role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.Key ResponsibilitiesMonitor...

  • IT Support Specialist

    7 hours ago


    Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Job SummaryLockheed Martin is seeking a highly skilled IT Support Specialist to join our dynamic team as a Service Desk Analyst. As a key member of our IT department, you will play a crucial role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.Key ResponsibilitiesMonitor...


  • Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Job DescriptionLockheed Martin is seeking a skilled Service Desk Analyst to join our dynamic team.Key Responsibilities:Monitor and maintain computer systems and networks to ensure optimal performance.Troubleshoot incidents and provide effective resolutions or escalate to specialist support teams as needed.Support the deployment of new software configurations...


  • Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Job DescriptionLockheed Martin is seeking a skilled Service Desk Analyst to join our dynamic team.Key Responsibilities:Monitor and maintain computer systems and networks to ensure optimal performance.Troubleshoot incidents and provide effective resolutions or escalate to specialist support teams as needed.Support the deployment of new software configurations...


  • Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Job Summary:Lockheed Martin is seeking a highly skilled Service Desk Analyst to join our dynamic team. As a Service Desk Analyst, you will play a critical role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.Key Responsibilities:Monitor and maintain computer systems and...


  • Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Job Summary:Lockheed Martin is seeking a highly skilled Service Desk Analyst to join our dynamic team. As a Service Desk Analyst, you will play a critical role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software.Key Responsibilities:Monitor and maintain computer systems and...


  • Havant, Hampshire, United Kingdom Hampshire County Council Full time

    Position Overview:Compensation: £38,092 to £45,389 annually (includes a £3,000 annual market supplement for Senior Community Support Specialists)Location: Havant, Hybrid work model (combination of remote and office)Weekly Hours: 37 (flexible part-time options available)Employment Type: PermanentAbout the Role:As a qualified and seasoned Community Support...


  • Havant, Hampshire, United Kingdom Hampshire County Council Full time

    Position Overview:Compensation: £38,092 to £45,389 annually (includes a £3,000 annual market supplement for Senior Community Support Specialists)Location: Havant, Hybrid work model (combination of remote and office)Weekly Hours: 37 (flexible part-time options available)Employment Type: PermanentAbout the Role:As a qualified and seasoned Community Support...


  • Havant, Hampshire, United Kingdom V3 Recruitment Full time £25,000 - £28,000

    Job OverviewClient Support SpecialistFull-time PositionRemote Work AvailableV3 Recruitment is dedicated to providing exceptional service and satisfaction to our clients. We pride ourselves on having a team of committed professionals who understand the importance of customer care in achieving our business goals.We are currently seeking to add a new member to...


  • Havant, Hampshire, United Kingdom Attega Group Ltd Full time

    Manufacturing Support Specialist Compensation: Salary based on experience Employment Type: Full Time | Permanent | Monday to Friday Are you skilled in sheet metal and light alloy fabrication within an engineering context? Do you possess expertise in generating Bills of Materials (BOMs) and Routings for products in a manufacturing setting? Attega Group Ltd is...

  • IT Support Specialist

    9 hours ago


    Havant, Hampshire, United Kingdom HCLTech Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, resolving complex hardware and software issues, and ensuring that our customers receive exceptional service.Key...

  • IT Support Specialist

    7 hours ago


    Havant, Hampshire, United Kingdom HCLTech Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, resolving complex hardware and software issues, and ensuring that our customers receive exceptional service.Key...


  • Havant, Hampshire, United Kingdom ATTEGA GROUP LIMITED Full time

    Manufacturing Support Specialist - Competitive Salary Based on Experience Are you skilled in sheet metal and light alloy fabrication within an engineering context? Do you have a proven track record in generating Bills of Materials (BOMs) and Routings for products in a manufacturing setting? ATTEGA GROUP LIMITED is excited to collaborate with our client in...


  • Havant, Hampshire, United Kingdom TWO SAINTS Full time

    Job Summary:We are seeking a highly motivated and compassionate Outreach Support Specialist to join our team at TWO SAINTS. As an Outreach Support Specialist, you will play a vital role in providing personalized support to individuals experiencing homelessness, helping them access essential services and achieve stability in their lives.Main...


  • Havant, Hampshire, United Kingdom TWO SAINTS Full time

    Job Summary:We are seeking a highly motivated and compassionate Outreach Support Specialist to join our team at TWO SAINTS. As an Outreach Support Specialist, you will play a vital role in providing personalized support to individuals experiencing homelessness, helping them access essential services and achieve stability in their lives.Main...

  • IT Support Specialist

    23 hours ago


    Havant, Hampshire, United Kingdom HCLTech Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at HCLTech. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, ensuring their hardware, software, and network issues are resolved efficiently and effectively.Key ResponsibilitiesProvide hardware, software,...


  • Havant, Hampshire, United Kingdom HCLTech Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at HCLTech. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, ensuring their hardware, software, and network issues are resolved efficiently and effectively.Key ResponsibilitiesProvide hardware, software,...


  • Havant, Hampshire, United Kingdom Carbon60 - Eng&Tech Full time

    Position OverviewCarbon60 is seeking dedicated individuals to fill the role of Customer Support Specialist. This position is crucial for a prominent energy provider in the UK, focusing on enhancing customer communication.The primary responsibility of this role is to ensure that customers receive timely and accurate information regarding scheduled power...


  • Havant, Hampshire, United Kingdom Catch22 Full time

    Position Overview *This position necessitates access to a vehicle and a valid driving license. Join our dynamic team at Catch22 during this pivotal moment of growth! We are seeking Youth Substance Support Specialists to engage with young individuals in a meaningful way. Your role will involve providing specialized, focused assistance to youth up to the age...


  • Havant, Hampshire, United Kingdom Spire Healthcare Ltd Full time

    Position: Radiology Support Specialist | Private Healthcare | Competitive Compensation | Flexible SchedulingAbout Us: Spire Healthcare Ltd is seeking a Radiology Support Specialist to join our dynamic team on a flexible basis. The successful candidate will play a vital role in assisting our multidisciplinary team to deliver outstanding patient care and...