IT Support Specialist

2 days ago


Havant, Hampshire, United Kingdom Lockheed Martin Full time
Job Description

Lockheed Martin is seeking a skilled Service Desk Analyst to join our dynamic team.

Key Responsibilities:

  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Troubleshoot incidents and provide effective resolutions or escalate to specialist support teams as needed.
  • Support the deployment of new software configurations and provide at-desk training for new staff.
  • Liaise with specialist support teams to ensure timely incident resolution and manage the response of 3rd party suppliers.
  • Provide competent out-of-hours support on a rotational basis, ensuring 24/7 coverage.
  • Manage the Service Desk management tool to ensure consistent updates throughout incident lifecycles.

Requirements:

  • Experience with Service Management toolsets (ServiceNow/Hornbill/Remedy).
  • Understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.
  • Familiarity with Networking, firewalls, and network monitoring tools.

About Lockheed Martin:

We value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive. Our employees' physical, mental, and financial wellbeing matters to us, and we strive to provide a supportive and inclusive environment.


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